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Skills & Expertise (24)
Work Experience
Quality Engineer
ServiceNow
Nov 2023 - Sep 2025
Results-oriented Quality Engineer with 2 years of experience in optimizing, evaluating, and benchmarking Large Language Models (LLMs) for enterprise applications across IT, HR, and customer service domains. Skilled in conducting performance testing, fine-tuning AI models, and ensuring scalability and efficiency while aligning with business-defined SLAs. Proven ability to design and implement robust evaluation frameworks focused on accuracy, completeness, hallucination detection, and response fluency. Experienced in data recasting, PII-compliant processing, and applying benchmarking methodologies for both in-house and third-party AI models. Track record of delivering 35–45% performance gains through model optimization, reducing support tickets, and enhancing customer experience via AI-driven automation and knowledge base generation. Adept at collaborating with cross-functional teams to integrate AI solutions, improve system performance, and meet compliance requirements. Key skills include: AI Model Quality Engineering Performance Testing & Benchmarking Large Language Model Optimization Evaluation Framework Design Data Recasting & Processing PII Compliance Hallucination Detection Customer Experience Enhancement Dedicated to continuous learning, innovation, and delivering measurable business value through advanced AI quality engineering practices.
Data Analyst (QA Manual Testing)
Talentdial Software Technologies India Pvt ltd
Jun 2022 - Jul 2023
Executed end-to-end QA (functional, non-functional, regression, retest) for a job-posting web platform supporting 2–3 releases/week ensured production readiness and reduced post release defects. Validated UI, DB consistency with SQL (NULL checks, dedupe, source to target validation) to prevent data-quality issues at launch. Tested high volume ingestion from multiple vendors, verified job visibility, geolocation mapping, and search relevance across regions. Logged and tracked defects with clear repro steps and acceptance criteria partnered with engineering to validate fixes and prevent regressions. Improved data accuracy and platform reliability supporting revenue impact (25% increase reported) by prioritizing high-impact defects and validating critical client. Built Excel/Power BI dashboards tracking posting health, completeness, and trends enabled faster issue detection and reduced operational cost 15%. Conducted competitor and conversion analysis to improve posting effectiveness and client satisfaction.
Education
B-TECH (EEE) - B.V.C Engineering College (JNTUK)
- 2012 · Afghanistan
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