lakshmi1729 Kilaparthi
Network Security Analyst
About
Having 3.5 years of experience in Network Security, with primary expertise in Zscaler technologies including ZIA, ZPA, Client Connector, PAC file management, and end‑to‑end troubleshooting. Strong secondary experience in managing Palo Alto and FortiGate Firewalls, supporting policy management, threat mitigation, and operational maintenance. Experienced in working within ITSM frameworks, performing change management, and adhering to compliance and security standards.
Skills & Expertise (9)
Work Experience
Zscaler Technical Support Engineer
Capgemini
Jul 2025 - Present
Extensive hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Resolving user-reported issues related to application access, SSL inspection, traffic routing, PAC file behavior, authentication failures and policy-based access. Handson experience device logs, policy creation, URL Filtering. Analyzing the user request and providing access by creating or modifying the Security Policy. Experienced in using ZDX to monitor end-user digital experience, including performance of applications, devices, networks, and Zscaler services. Troubleshooting issues through ZDX dashboards to diagnose issues related to Wi-Fi quality, local ISP performance, gateway problems, and Zscaler node latency.
Network Security Analyst
HCL TECH
Sep 2022 - Jun 2025
Hands on experience device logs, policy creation, URL Filtering. Blocking of malicious advisory IOCs in Firewall Console to Mitigate the security attacks. Analyzing the user request and providing access by creating or modifying the Security Policy. Analyzing the root cause for the firewall down, Interface IPsec Tunnels and Services down alerts. Troubleshooting customers facing issues related to network device and configuration. Maintaining weekly/monthly Backups to avoid Consequences of Security Incidents or Breaches. Performing upgrade activities of devices. Hands on experience device/application logs, policy creation, URL bypass from PAC file. Troubleshooting on customers facing issues and resolving them. Analyzing the root cause for the Branch & App-Connectors down. Application Segment Configuration. Using Service Now and JIRA for creating and Implementing Tickets. Follow up on tickets, close based on client responses within the SLA. Maintaining weekly/monthly reports sharing same to clients for review.
Education
B. Tech (CSE) - Rajiv Gandhi University of Knowledge and Technologies RGUKT(AP)
- 2022 · Afghanistan
Certifications
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Skills (9)
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