About
I’m an IT Governance and Compliance professional with over 10 years of cross-functional experience spanning IT governance & reporting, process management, quality assurance, and customer service operations. My work has focused on building efficient, compliant processes — ensuring policy adherence, risk awareness, and continuous improvement. This foundation in risk and process management has shaped my transition into Cybersecurity, GRC, and IT Audit. Currently, I am enhancing my skills in cybersecurity with a particular focus on cloud security and compliance frameworks, while also expanding my expertise in governance to prepare for security and audit readiness. Known for my analytical mindset, structured problem-solving, and clear communication, I bring both process discipline and curiosity to every role. I’m passionate about helping organisations strengthen compliance, manage risk, and maintain operational integrity.
Skills & Expertise (17)
Work Experience
Professional Development & Technical Engagement
Professional Development & Technical Engagement
Jan 2021 - Present
Completed structured coursework in Cybersecurity fundamentals, ISO 27001, and NIST CSF 2.0. Applied framework knowledge by mapping ISO 27001 Annex A controls to NIST CSF 2.0 functions to strengthen cross-framework governance alignment. Conducted remote online proctoring assignments ensuring adherence to standardized monitoring protocols. Evaluated LLM outputs for instruction compliance, factual accuracy, safety alignment, and response quality.
Staffing Consultant
PeoplePlus
Jan 2019 - Jan 2020
Conducted IT candidate screening and coordinated structured evaluation processes with hiring stakeholders.
Customer Support Lead
Plus LLC
Jan 2013 - Jan 2015
Delivered multi-channel online retail customer support, while managing and mentoring a remote team, to ensure adherence to service standards and process compliance. Developed structured training guides and process improvement initiatives that enhanced resolution accuracy, strengthened quality control, and improved operational efficiency.
IT Process Analyst – IT Governance (NBK Engagement)
Core Enterprise Solutions
Jan 2010 - Jan 2012
Facilitated internal and external IT audit engagements, consolidating evidence, tracking findings, and reporting remediation status to senior management. Reviewed and validated business-raised change requests to ensure adherence to IT change governance controls. Standardized and documented enterprise IT service processes (Change, Incident, Release, and Defect Management) in alignment with ITIL best practices. Played a key role in the rollout of Team Foundation Server (TFS) for defect management, including workflow documentation and post-production issue reporting. Designed executive dashboards and management reports to enhance governance visibility across audit findings, change compliance, and defect tracking.
Senior Executive – Internal Audit
AXA Business Service
Jan 2009 - Jan 2010
Conducted risk assessments and operational audit reviews across multiple business functions. Executed SOX 404 ITGC testing as an external auditor, evaluating control design and operating effectiveness. Performed walkthroughs and documented control narratives and Risk & Control Matrices (RCM). Identified control deficiencies and documented audit observations with risk impact analysis. Validated remediation evidence and supported closure tracking for audit findings.
Customer Service & Team Management Roles
Multiple Organizations
Jan 2003 - Jan 2009
Various roles in customer service and team management.
Education
Bachelor of Engineering – Computer Science - Bangalore University
- · Afghanistan
Certifications
Cybersecurity Fundamentals
IBM · 2026
Career Essentials in Cybersecurity by Microsoft and LinkedIn
Microsoft · 2025
Pre Security Certificate
TryHackMe · 2025
ITIL V3 Foundation Certificate in IT Service Management
EXIN · 2012
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Not Open to Relocation
