About
Seeking a position to utilize my skills and abilities in an industry that offers professional growth while being resourceful, innovative and flexible. I aim to apply my strong knowledge of SQL and RDBMS concepts to deliver high-quality solutions and support.
Skills & Expertise (23)
Work Experience
Service Desk Coordinator
Precision Infomatic Pvt. Ltd
May 2013 - Apr 2014
Provided computer help desk support via telephone and email. Assessed technical service needs and linked clients to appropriate resources. Monitored resource schedules to ensure prompt service request handling. Documented help desk calls, followed up, and ensured timely resolution. Reported utilization of IT support resources and service request completion to management.
Process Executive – Data
Cognizant Technology Solution India Pvt. Ltd
Apr 2012 - Dec 2012
Minimal customer interaction under supervision. Understood domain processes, sub-processes, and SOP/QC checklists. Handled first-level processing of assigned transactions. Adhered to quality requirements, met targets within turnaround time. Ensured compliance with industry regulations and process standards.
Education
B.Sc. (CS) - Chevalier T. Thomas Elizabeth College for Women
2008 - 2011 · Afghanistan
HSC - Singaram Pillai Girls Higher Secondary School
2007 - 2008 · Afghanistan
SSLC - Singaram Pillai Girls Higher Secondary School
2006 - 2007 · Afghanistan
