Maaz Mumtaz
Civil Engineer | E-commerce Operations & Project Management
About
Operations & Quick Commerce Supervisor with 7+ years’ experience in dark-store and high-velocity e-commerce environments. Expert in order fulfillment, last-mile coordination, inventory control, and SLA compliance. Proven record of leading cross-functional teams, optimizing WMS-driven workflows, and reducing delays through data-led process improvement. Currently Team Lead, Dark Store Operations at Noon.com, driving on-time dispatch, stock availability, and KPI attainment. Background in civil engineering strengthens project scheduling, safety compliance, and structured problem-solving.
Skills & Expertise (2)
Work Experience
Manpower Supervisor
Super Link Investment LLC
Mar-2018 - Jul-2020
Allocated manpower across multiple sites for 50+ workers, meeting deadlines and maintaining schedule adherence. Enforced HSE and UAE labor law standards, improving workplace safety and compliance. Standardized induction and skills training, reducing new-hire ramp-up time by 30%.
Team Lead, Dark Store Operations
Noon.com
Aug-2020 - Present
Directed shift operations for a high-volume dark store, aligning inbound/outbound teams to workload and aging shipments; enforced FIFO to prevent stock stagnation. Trained and performance-managed 55+ associates, improving KPI achievement rate by 15% within 6 months. Coordinated dispatch waves and cut-off times with logistics/3PL to maintain 99% SLA adherence and minimize delivery exceptions. Verified WMS stock reports, reconciled variances, and triggered timely replenishments—raising on-shelf availability and reducing out-of-stock incidents. Implemented SOPs (slotting, batch picking, exception handling) that shortened processing time per order by 20%.
