CHIKKALA MAHESH

Process Associate

India 1+ yrs exp 82 · Excellent

About

Detail-oriented professional with 1 year of experience at Genpact in Process Associate for Meta Platforms (Instagram & Facebook), handling complex escalations within the Centralized Escalation Support (CES) team. Strong analytical and problem-solving skills with experience investigating cases, validating outcomes, maintaining quality standards, and ensuring policy compliance. Good understanding of Software Testing concepts, including Manual Testing, Automation Testing, and the Software Testing Life Cycle (STLC). Familiar with the Software Development Life Cycle (SDLC) and software development methodologies, including the Waterfall Model. Knowledge of different Testing Types, including Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, Integration Testing, System Testing, and User Acceptance Testing (UAT). Basic knowledge of Python programming, including variables, data types, operators, conditional statements, loops, functions, lists, tuples, dictionaries, sets, file handling, and exception handling. Familiar with Selenium WebDriver concepts, including browser automation, locating web elements, performing web interactions, synchronization techniques, and executing basic automated test scripts. Understanding of Test Case Design, Test Scenario Preparation, Test Execution, Defect Identification, Bug Reporting, and Test Documentation. Proficient in MS Excel, MS Office, and documentation, with the ability to adapt quickly to new tools, technologies, and business processes. Eager to begin a career in Software Quality Assurance (QA) by leveraging analytical skills, attention to detail, and a strong foundation in Manual and Automation Testing.

Skills & Expertise (29)

MS Excel Intermediate

5.0/10

Years Exp

Manual Testing Intermediate

4.5/10

Years Exp

Quality assurance Intermediate

4.5/10

Years Exp

Functional Testing Intermediate

4.5/10

Years Exp

Regression Testing Intermediate

4.5/10

Years Exp

Test Documentation Intermediate

4.5/10

Years Exp

Bug Reporting Intermediate

4.5/10

Years Exp

Defect identification Intermediate

4.5/10

Years Exp

Software Testing Life Cycle Intermediate

4.0/10

Years Exp

Software Development Life Cycle Intermediate

4.0/10

Years Exp

smoke testing Intermediate

4.0/10

Years Exp

User Acceptance Testing Intermediate

4.0/10

Years Exp

Test Case Design Intermediate

4.0/10

Years Exp

Automation Testing Beginner

3.5/10

Years Exp

Python Beginner

3.5/10

Years Exp

Selenium WebDriver Beginner

3.0/10

Years Exp

Test Scenario Preparation Test Execution System Testing Integration Testing sanity testing MS Office Content Moderation Trust & Safety Operations Case Investigation escalation management Waterfall Model Policy Compliance SLA Management

Work Experience

Process Associate

Genpact India Pvt. Ltd.

Jan 2025 - Feb 2026

Reviewed and moderated user-generated content across Meta platforms, including Instagram and Facebook, in accordance with Community Standards and internal moderation policies. Handled high-priority and complex content escalations received by the Centralized Escalation Support (CES) team. Conducted detailed investigations of reported content to ensure accurate and policy-compliant decisions. Escalated sensitive and critical cases to specialized internal teams whenever required. Maintained high levels of accuracy, productivity, and quality while meeting Service Level Agreements (SLAs). Collaborated with cross-functional teams to resolve complex moderation issues efficiently. Documented investigation findings and maintained accurate case records. Demonstrated strong analytical thinking and decision-making while reviewing policy-sensitive content. Ensured strict adherence to data privacy, confidentiality, and information security guidelines. Adapted quickly to frequent policy updates and applied revised guidelines consistently.