Malay Ghosh
Information Security Analyst
About
Experienced information security professional with 9+ years of experience in compliance, risk management, and customer support. Skilled in conducting audits, managing incidents, and ensuring operational excellence. Fluent in English, Hindi, and Bengali.
Skills & Expertise (5)
Work Experience
Technical CSA
ICNCL (SITI Channel)
May-2019 - December-2019
Conducted channel frequency measurements and functional testing for broadcast quality assurance. Managed channel upgrades/downgrades, monitored channel launches and updates, and handled customer service tickets.
Information Security Analyst
Tech Mahindra Pvt Ltd
June-2020 - May-2025
Ensured ongoing regulatory compliance by monitoring updates and enforcing security controls. Supported various audits and collaborated with executive teams to develop and update information security policies.
CSA
Aegis Global
June-2018 - March-2019
Delivered prompt and professional customer support via live chat, resolving queries and ensuring high satisfaction. Managed frontline customer support and stepped up to lead and support the team effectively.
CCE
Aegis Global
June-2014 - November-2014
Provided frontline customer support and stepped up to lead and support the team effectively during TL absences. Ensured consistent service delivery and satisfaction.
Software Engineer
Tech Mahindra Pvt Ltd
August-2016 - June-2018
Lead server monitoring and L1 service desk operations, ensuring smooth uptime and rapid incident handling. Proactively monitored client infrastructure and initiated alerts and bridge calls with stakeholders and management.
Education
Bachelor of Arts
2008 - 2012 · India
Certifications
CQI IRCA ISO 27001:2022 Lead Auditor
CQI IRCA · 2022
Certified Lead Auditor for ISO 27001:2022, demonstrating expertise in information security management systems.
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
No Visa
Relocation
Open to Relocation
