About
ServiceNow-trained professional with strong knowledge of IT Service Management (ITSM) and Custom application development on the ServiceNow platform. Hands-on experience in scripting, ServiceNow administration, Flow Designer, Service Portal, and UI Builder. Solid understanding of ITSM processes including Incident, Problem, Change, and Request Management, SLA configuration, Knowledge Management, and Service Catalog. Holds two mainline ServiceNow certifications—Certified System Administrator (CSA) and Certified Application Developer (CAD). Skilled in building scalable applications, automating ITSM workflows, and delivering efficient, ITIL-aligned digital solutions.
Skills & Expertise (13)
Work Experience
RiseUp with ServiceNow Trainee
ServiceNow
Jun 2025 - Aug 2025
Administered users, groups, roles, ACLs, forms, fields, tables, update sets, system properties, dashboards, and reports in ServiceNow. Created and tested automated workflows using Flow Designer to streamline business processes. Configured and managed Incident, Problem, Change, and Request workflows in ServiceNow. Developed and debugged client-side and server-side scripts, including Client Scripts, Business Rules, Script Includes, and UI Policies. Designed and implemented custom Service Portals to enhance user interaction and accessibility. Built custom applications, including forms, tables, catalogs, and workflows to meet business requirements. Completed mainline ServiceNow certifications—Certified System Administrator (CSA) and Certified Application Developer (CAD)—along with Micro-Certifications in Welcome to ServiceNow, Flow Designer, Service Portal, and UI Builder to further strengthen platform knowledge. Designed and implemented a Custom Visitor Management Application in ServiceNow, including a dynamic Service Portal for visitor registration and approvals, automated workflows with notifications and approval routing, and centralized visitor data with dashboards and reports to enhance operational efficiency, security, and user experience.
Senior Associate – Operations
WNS Global Services
Jun 2012 - Nov 2015
Managed end-to-end HR operations for a UAE-based client, ensuring smooth execution of HR processes. Handled UAE payroll processing, leave requests, exit formalities, scheduled training sessions, and maintained HR records using SAP. Generated and customized reports using SAP and Excel to support decision-making. Addressed client queries promptly and provided regular updates to clients and internal teams.
Education
Master of Business Administration (MBA)–HR & Marketing - Priyadarshini Engineering College, Vaniyambadi (Affiliated to Anna University, Chennai)
2010 - 2012 · Afghanistan
Bachelor of Science (B.Sc.) – Computer Science - Jain College, Vaniyambadi (Affiliated to Thiruvalluvar University, Vellore)
2007 - 2010 · Afghanistan
Certifications
ServiceNow Certified Application Developer (CAD)
· 2025
ServiceNow Certified System Administrator (CSA)
· 2025
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (13)
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