Skills & Expertise (19)
Work Experience
Business Operations Associate
Urban Company
Nov 2025 - Jan 2026
Built and maintained Excel dashboards using Pivot Tables, Power Query, and XLOOKUP to track daily and weekly operational performance metrics across multiple service categories. Managed end-to-end operations for AC services including demand forecasting and partner supply onboarding, optimizing resource allocation and service delivery efficiency. Analyzed key operational KPIs including lead-to-order conversion rates, partner utilization metrics, cancellation rates, and SLA adherence to identify bottlenecks and drive process improvements.
Business Development Associate
Acmegrade
Jan 2025 - Jun 2025
Achieved 3.5+ lakhs in revenue within 4 months by converting qualified leads into successful enrollments through strategic outreach and relationship management. Improved lead conversion rate by 40% through data-backed marketing insights, A/B testing of messaging strategies, and targeted campaign optimization. Analyzed sales funnel data and lead conversion metrics using Excel to identify high-performing campaigns and optimize resource allocation across marketing channels.
Education
Bachelor of Technology in Chemical Engineering - Birla Institute of Technology, Mesra
2021 - 2025 · Afghanistan
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Citizen
Relocation
Open to Relocation
