Manasa B S

Business Operations and Catalog Specialist

Bengaluru, India 5+ yrs exp 90 · Outstanding

About

Results-driven Business Operations and Catalog Specialist with over four years of experience in vendor management, item lifecycle maintenance, and supply chain coordination. Proven track record at Amazon and Jumbotail in managing product data integrity, resolving purchase order (PO) discrepancies, and onboarding suppliers. Adaptable professional skilled in utilizing Excel, SQL, and data analysis to optimize operational efficiency and deliver seamless stakeholder support.

Skills & Expertise (15)

Advanced MS Excel Intermediate

7.5/10

1.5

Years Exp

Data Validation Intermediate

7.0/10

1.5

Years Exp

Critical thinking Intermediate

7.0/10

1.5

Years Exp

Problem-solving Intermediate

7.0/10

1.5

Years Exp

Cross-Functional Collaboration Intermediate

7.0/10

1.5

Years Exp

Attention to Detail Intermediate

7.0/10

1.5

Years Exp

Vendor Management Intermediate

6.5/10

1.5

Years Exp

Supplier Management Intermediate

6.5/10

1.5

Years Exp

Operations Intermediate

6.5/10

1.5

Years Exp

SQL Intermediate

6.5/10

1.5

Years Exp

Supply Chain Intermediate

6.0/10

1.5

Years Exp

Order Management Intermediate

6.0/10

1.5

Years Exp

Word Intermediate

6.0/10

1.5

Years Exp

PowerPoint Intermediate

6.0/10

1.5

Years Exp

Python Intermediate

5.5/10

1.5

Years Exp

Work Experience

Process Associate (Catalog Assistant)

Amazon

Apr 2022 - Present

Manage ticket queues to meet strict SLAs for item catalog updates and troubleshooting system. Monitor product data health and pricing analytics through rigorous quality audits. Maintain data integrity and resolve operational errors to enhance consumer buying confidence. Met high productivity and accuracy metrics (≥99.95% quality) for assigned process improvements. Coordinated with cross-functional business teams to streamline mapping operations.

Business Operation Intern

Jumbotail Technologies

Jul 2021 - Jan 2022

Served as the primary point of contact (POC) to guide and onboard new retail vendors. Handled the full lifecycle of PO creation, shipment tracking, and delivery resolution. Maintained database systems to track, analyze, and optimize daily operational data. Evaluated vendor feedback to drive process improvements and enhance service delivery. Managed regional supply chain health, maintaining an 85% in-stock rate in the FMCG category. Partnered with suppliers to achieve a 99% to 100% fill-rate, significantly reducing order cancellations.