Manasi Nair

Data Analyst

Mumbai 5+ yrs exp 70 · Very Good

About

Data Analyst with 5+ years of experience transforming complex datasets into actionable insights that improve operations and guide strategic decisions. Skilled in Python, SQL, and Power BI, with a strong record of automating reporting, enhancing data accuracy, and optimizing workflows.

Skills & Expertise

No skills listed yet

Work Experience

Business Intelligence Analyst

Iowa State University

Dec 2025 - Jun 2026

Led migration from legacy reporting to a centralized data mart–driven analytics model, improving consistency and accessibility of institutional reporting across campus units. Designed and deployed Power BI dashboards for Admissions and Enrollment stakeholders, enabling scalable reporting and clearer visibility into key performance metrics. Partnered with stakeholders to gather requirements, eliminate redundant metrics, standardize KPIs, and deliver training that improved adoption of governed, scalable analytics.

Reporting Analyst

Kyndryl

Jan 2020 - Apr 2022

Automated daily performance and SLA reports using Python (Pandas) and Power BI, saving ~200 analyst hours annually and enabling real-time KPI visibility. Analyzed incident data to identify 200+ monthly misrouted tickets, leading retraining initiatives that improved SLA accuracy and reduced rework. Identified seasonal workload spikes and partnered with operations to rebalance staffing, improving first-response times by 18 minutes during peak hours.

Senior System Analyst

IBM

Dec 2016 - Dec 2019

Analyzed ticket resolution trends across 12 support queues using SQL and Excel, improving First Call Resolution by 8% through targeted knowledge-base enhancements. Identified recurring infrastructure issues and recommended preventive fixes, reducing repeat incidents by 15% for key enterprise clients. Mentored a team of analysts in Python automation and dashboarding, accelerating SLA productivity by 30% and improving overall team output by 10%.