About
IT professional with almost 9 years of comprehensive experience in monitoring, administration, and support. Proven expertise in managing and resolving critical incidents for network and security devices to ensure high availability and performance. Skilled in utilizing a range of tools like SolarWinds, Wireshark, and ServiceNow to diagnose and troubleshoot issues, conduct root cause analysis, and implement preventative solutions. A strong leader and effective communicator, with a track record of training new hires, leading teams, and collaborating across departments to maintain operational excellence.
Skills & Expertise (1)
Work Experience
Analyst
HCL Technologies
September-2016 - January-2020
Key member of a decommissioning team at Microsoft, monitored and resolved alerts for network devices.
Consultant
Infosys
November-2022 - June-2025
Monitor and analyse security events, conduct vulnerability assessments, perform incident response, implement and manage security technologies, develop and maintain security policies, analyze and investigate cyber threats, conduct digital forensics, educate and train employees, manage and configure user access, generate and present security reports, collaborate with IT teams.
Support Technician
Rackspace Technology
January-2020 - April-2022
Managed and resolved alerts for Windows, Linux, and network devices, trained new hires, served as Shift Lead.
Senior NOC Engineer
Nference
April-2022 - November-2022
Managed real-time Linux infrastructure alerts, prepared comprehensive documentation for Linux alerts, led a team and trained new employees.
Education
Bachelors in Computer Applications
2013 - 2016 · India
Intermediate Education
2011 - 2013 · India
Matriculation
2010 - 2011 · India
Certifications
Google Cybersecurity Professional Certificate
Coursera · 2021
Certificate in cybersecurity from Google, covering topics like threat detection, incident response, and risk management.
ITIL V3 Foundation Certification in IT Service Management
Axelos · 2019
Certification in IT Service Management, covering ITIL processes and best practices.
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Profile Overview
Availability Details
Visa Status
Other
Relocation
Open to Relocation
