Manish Tiwary

Electronics and Communication Engineer

Vadodara, Gujarat $50/hr

Profile Score

About

I am a passionate and results-oriented Electronics and Communication Engineer with over three years of experience in data operations and customer service roles. I am seeking to apply my technical expertise, leadership, and innovative problem-solving skills to deliver impactful solutions in a fast-paced, dynamic environment. My goal is to drive efficiency and growth while contributing to the company's success.

Skills & Expertise (13)

Python Intermediate

7.8/10

Years Exp

Power BI Intermediate

7.3/10

Years Exp

Data Classification Advanced

7.1/10

Years Exp

MS Word Excel PowerPoint Transcription Promotional operations Project Management Leadership Communication Problem Solving customer relations

Work Experience

Data Associate (Promo Operations)

Numerator India Pvt. Ltd.

Oct 2023 - Dec 2024

Spearhead the promotion operations team, ensuring precise data handling and classification of promotional materials for optimal customer satisfaction. Collaborate with cross-functional teams to streamline processes and improve overall efficiency in operations. Monitor and optimize workflow for increased productivity, reducing error rates.

Data Classification Associate

Numerator India Pvt. Ltd.

Jul 2021 - Oct 2023

Led data classification efforts for panel transcription processes, ensuring timely delivery and quality compliance in a fast-paced environment. Successfully managed high-volume data entries, improving the process flow and reducing delays. Actively participated in team projects, suggesting improvements and enhancements to current systems to increase productivity.

Data Analyst (Operations)

Numerator India Pvt. Ltd.

Jan 2025 - Present

Responsible for maintaining a proprietary database in terms of brand and category level attribution as per the ticket received on JIRA. Map items from shopping receipts and internet websites on their respective brands and product categories. Effectively analyze and research various retailers, stores and manufacturers utilizing various search engines and gather relevant insights for the same. Effectively communicate with onshore regarding on-going process related queries. Assisting in maintaining the integrity of data by ensuring correct brand and category level coding with high accuracy levels. Meet due dates communicated by team leader / manager. Helping clients understand consumer behavior by providing insights into various products and brands as per client request. Interpreting data to support their business strategy. Cleaning and organizing raw data to help clients make better decisions.

Customer Service Associate

Fortune Education

Feb 2020 - Apr 2021

Provided dedicated customer support by resolving queries and complaints, resulting in a 90% customer satisfaction rate. Developed customized solutions for clients, contributing to a 10% increase in customer retention. Collaborated with the marketing team to gather customer feedback and drive product enhancements.