About
Data Analyst / IT Analyst with 4+ years of experience in data analysis, business intelligence, operational reporting, KPI and performance analysis, data validation, and data-driven decision-making. Experienced with large-scale verification datasets, Oracle SQL, Advanced Excel, and Power BI for data extraction, transformation, analysis, visualization, dashboard development, SLA/TAT monitoring, and executive reporting. Proven ability to automate reporting, improve data quality, translate business requirements into analytical solutions, and deliver actionable insights to cross-functional stakeholders.
Skills & Expertise (44)
Work Experience
IT Analyst
Digiverifier Solutions Private Limited
May 2022 - Present
Manage end-to-end data operations and business reporting across 70+ client accounts, ensuring data accuracy, integrity, SLA compliance, and timely delivery of background verification services. Analyze operational KPIs including case volumes, SLA performance, turnaround time (TAT), verification trends, and client performance for monthly, quarterly, and executive-level business reviews. Develop SQL queries against a centralized Oracle database containing 400,000+ verification records to extract, validate, aggregate, reconcile, and analyze operational data for reporting and decision support. Migrated a key Excel-based reporting tracker to a SQL and Power BI solution, reducing manual reporting effort by 50%+ and improving reporting efficiency. Develop Power BI dashboards to monitor case volumes, SLA/TAT performance, operational trends, and KPI performance, providing stakeholders with actionable business visibility. Perform data cleaning, validation, reconciliation, and data quality checks on high-volume verification datasets to improve the reliability and accuracy of business reporting. Manage reporting and tracking for 10,000+ pre-offer digital checks and 50,000+ post-offer UAN verifications while maintaining accuracy under strict operational deadlines. Collaborate with client managers and cross-functional stakeholders to gather reporting requirements, identify performance trends, define analytical needs, and deliver insights aligned with business objectives. Generate monthly, quarterly, and business review reports for Management, Delivery Head, and Sales Teams, translating operational data into actionable insights on client performance, efficiency, and business trends.
Senior Representative - Healthcare & Insurance Operations
NTT Data
Nov 2020 - Apr 2022
Processed and adjudicated healthcare insurance claims while performing systematic documentation, data validation, and workflow checks under regulatory guidelines. Maintained accurate claims records and conducted quality checks to ensure data integrity, confidentiality, and workflow compliance. Identified documentation discrepancies and resolved data-quality issues within established timelines to support operational efficiency.
Education
B.E. – Civil Engineering - GRT Institute of Engineering and Technology
2015 - 2019 · Afghanistan
Certifications
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Skills (44)
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