About
IT Operations and Network Engineering professional with 12+ years of experience, advancing from technical support to Network Engineering and Automation at Amazon. Expertise in managing large-scale enterprise networks, specializing in routing and switching protocols (BGP, OSPF, VLANs), WAN optimization, and Cisco infrastructure. Proven leader in multi-site network deployments, migrations, and wireless integrations across 100+ locations, enhancing network reliability and performance. Proficient in Python, Ansible, and automation tools to streamline operations and accelerate incident resolution. Demonstrated ability to deliver measurable improvements in uptime, cost efficiency, and scalability within high-availability environments.
Skills & Expertise (31)
Work Experience
Network Engineer II
Amazon - Whole Foods Market
Jan 2023 - Feb 2026
Led the successful migration of 7 Amazon Fresh stores from legacy Cumulus switches to Cisco Catalyst 9500/9300 Layer 3 switches, configuring VLANs, trunk links, routing interfaces, and high-availability switch stacks, achieving a 40% improvement in network resiliency and uptime. Diagnosed and resolved complex Layer 2 and Layer 3 issues across enterprise retail networks, including VLAN segmentation faults, routing table inconsistencies, and WAN path selection problems, enhancing overall network stability. Managed dynamic routing protocols such as OSPF and BGP to support large-scale retail infrastructure, optimizing WAN connectivity and improving route propagation efficiency. Executed a comprehensive switch refresh across 59 Whole Foods stores by deploying Cisco enterprise switches with advanced VLAN architecture and trunking configurations, increasing network reliability and reducing operational overhead by 25%. Deployed and integrated Juniper Mist wireless access points in 31 retail locations, optimizing VLAN mapping, DHCP scopes, and wireless segmentation to significantly enhance wireless network performance and security. Collaborated with cross-functional network teams to optimize WAN circuit routing and failover strategies, boosting circuit reliability and bandwidth utilization by 35%. Developed and implemented automation tools for remote command execution across network switches, accelerating recovery times for devices experiencing routing or monitoring agent failures and reducing network downtime by approximately 30%.
Network Engineer I
Amazon - Whole Foods Market
Nov 2021 - Jan 2023
Managed enterprise network infrastructure for 144+ retail stores, overseeing Cisco switching platforms, VLAN segmentation, and WAN connectivity to ensure uninterrupted and secure operations. Analyzed network traffic and routing to optimize WAN infrastructure; downgraded 10G circuits to 1G links, resulting in a 25% cost reduction while maintaining optimal performance. Configured and maintained Cisco enterprise switches, performed firmware upgrades, and executed advanced troubleshooting to ensure 99.9% network uptime across all retail locations. Automated network device diagnostics and recovery using Python scripts, reducing device recovery time from 8 hours to 30 minutes and boosting operational efficiency by over 80%. Led deployment of Prestera network infrastructure for 144 stores, managing switch provisioning, VLAN configuration, and seamless network integration to support rapid retail expansion. Resolved 75+ recurring network incidents monthly, including routing loops, interface errors, and device misconfigurations, decreasing incident volume by 40% and significantly improving network reliability.
Support Engineer II
Amazon - Just Walk Out Technology
Feb 2020 - Nov 2021
Diagnosed and resolved LAN/WAN connectivity issues, routing inconsistencies, and VLAN misconfigurations across enterprise store networks, improving network uptime by 25%. Enhanced network monitoring systems to proactively detect routing failures, interface flaps, and device health alerts, reducing duplicate incident reports by 40% and accelerating response times. Developed and implemented automation scripts to collect diagnostic data from network switches and routers, decreasing incident triage and resolution time by 30%.
Support Engineer I
Amazon - Just Walk Out Technology
Jun 2015 - Feb 2020
Directed technology operations support for IHM stores as a core member of India’s pilot team, ensuring seamless transition and uninterrupted operational continuity. Reduced monthly ticket volume by 85%, cutting tickets from 1,000 to 150 through targeted process improvements and automation initiatives. Developed and implemented self-service troubleshooting tools, increasing first-call resolution rates by empowering store operations teams to independently resolve issues. Created and standardized incident response documentation, improving efficiency and consistency in managing large-scale technical incidents. Delivered reliable 24x7 technical support across diverse store technologies, maintaining over 99% system uptime and maximizing user satisfaction.
Sr. Digital Support Associate
Amazon - D2AS
Jul 2013 - Jun 2015
Delivered expert technical support for Kindle devices by troubleshooting hardware, software, and connectivity issues, achieving a consistent customer satisfaction rate exceeding 90%. Resolved complex technical challenges related to account management, device synchronization, and content delivery on Amazon's Kindle platform, boosting user experience and increasing customer retention by X%. Provided tier-1 and tier-2 desktop support, efficiently diagnosing and resolving hardware malfunctions, software configurations, and network connectivity problems across diverse client environments. Maintained comprehensive and precise documentation of customer interactions and solutions within the ticketing system, resulting in a 95% first-contact resolution rate. Collaborated with engineering teams to escalate and track software bugs, actively contributing to product enhancements and quality assurance efforts.
Customer Support Associate
Amazon - Retail
Jul 2010 - Jul 2013
Joined Amazon as an Email Support Associate immediately after B.Tech graduation, demonstrating strong customer service aptitude. Transitioned to Live Chat Support, expertly managing inquiries related to Retail and Digital products to ensure seamless customer experience. Surpassed Calls Per Hour (CPH) and Net Resolution Rate (NRR) targets by an average of 15%, driving improved operational efficiency and customer satisfaction.
Education
Bachelor of Technology / Engineering - St. Peters Engineering College, Hyderabad
- 2013 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (31)
Click a skill to find developers with the same skill