About
Results-driven Software Tester with 12 years of enterprise IT experience, including hands-on QA responsibilities across web applications and CRM platforms. Experienced in developing and executing test cases, test plans, and test scenarios across functional, regression, integration, and UAT cycles. Proficient in defect tracking and reporting using JIRA, API testing with Postman, and SQL-based database validation. Well-versed in web application behaviour and client-server architecture through enterprise support and UAT engagements. Actively upskilling in Playwright with TypeScript for automation. A strong collaborator known for producing clear testing documentation and quality reports, effective developer engagement, and quality-focused delivery in Agile/Scrum environments.
Skills & Expertise (25)
Work Experience
Technical Support Engineer (incl. QA & UAT Responsibilities)
Dell International Services Pvt. Ltd.
Jul 2014 - Jul 2025
Delivered enterprise technical support across Dell's product lines for India and ANZ markets, while contributing QA responsibilities including test case execution, defect reporting, and fix validation on internal enterprise web applications. Developed and executed test cases, test plans, and test scenarios for web-based enterprise applications, validating functional accuracy, workflow behaviour, and usability across multiple test cycles. Performed functional, regression, integration, and user acceptance testing (UAT) on web applications and CRM platforms; identified, documented, and tracked defects using JIRA and Azure DevOps. Collaborated with developers to troubleshoot and resolve issues; validated bug fixes and ensured successful implementation before stakeholder sign-off. Produced testing documentation and quality reports, including structured defect reports with steps to reproduce, expected vs. actual results, severity ratings, and test closure summaries. Managed full incident lifecycle including root cause analysis, escalation coordination with engineering teams, and resolution documentation. Maintained consistently high CSAT scores through clear communication and thorough follow-through on issue resolution. Mentored peers on diagnostic workflows and technical documentation best practices.
Technical Support Executive
Infinite Computer Solutions Pvt. Ltd.
Nov 2013 - Apr 2014
Supported US customers with remote diagnosis and resolution of hardware and software issues across a high-volume support environment. Documented resolutions and contributed to the team knowledge base, building escalation and customer-handling skills.
Education
Bachelor of Engineering — Computer Science & Engineering - Visvesvaraya Technological University (VTU)
- · Afghanistan
Certifications
ChatGPT Certification
Coursiv · 2026
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (25)
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