keerthana s
IT Professional
About
Resourceful IT Professional with 5+ years of experience in technical operations and customer-facing support roles. Proven track record of managing high-volume ticket queues, resolving complex technical incidents, and maintaining high levels of customer satisfaction. Expert at analyzing user-reported issues and collaborating with cross-functional teams to deliver efficient solutions. Highly skilled in ServiceNow and technical troubleshooting, with a strong commitment to empathy, clear communication, and customer-first problem solving.
Skills & Expertise (27)
Work Experience
Data Analyst Intern
Data GUC
Apr 2026 - Present
Cleaning data, building data model, performing analysis, creating interactive dashboards with automation and documentation.
System Engineer
Tata Consultancy Services
Jan 2020 - Feb 2025
Managed full-lifecycle ticket resolution using ServiceNow, acted as a primary point of contact for third-party vendors and stakeholders, provided hands-on support for hardware and software issues, optimized deployment and monitoring workflows, monitored critical system links and server health, on-boarded network switch models, contributed to switch installation project.
Technical Support Engineer
Poornam Infovision Pvt. Ltd
May 2018 - Oct 2018
Managed hosting services via cPanel, WHM and Plesk, provided direct support to users for website and server-related inquiries, monitored critical server health metrics and performed troubleshooting.
Education
Master of Technology in Cyber Security - Sree Narayana Gurukulam College of Engineering
2016 - 2018 · Afghanistan
Bachelor of Technology in Computer Science and Engineering - Holy Grace Academy of Engineering
2012 - 2016 · Afghanistan
Certifications
CCNA (200-301)
Emigo Network Experts Pvt. Ltd. · 2022
Certified Ethical Hacker v10
Livewire · 2019
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (27)
Click a skill to find developers with the same skill
