Bhargavi M
Quality Assurance Associate II
About
Results-driven professional with proven success at Conduent Business Services, specializing in healthcare claims processing, quality assurance, and audit compliance. Demonstrates expertise in RCA and process improvement, consistently achieving 98%+ accuracy and 100% SLA adherence. Strong track record in reducing defects, resolving escalations, and enhancing operational efficiency. Known for accountability, attention to detail, and a collaborative approach, with a commitment to continuous learning and delivering high-quality outcomes.
Skills & Expertise (13)
Work Experience
Quality Assurance Associate II
Conduent Business Services
Oct 2024 - Present
Drove process improvements to enhance efficiency and accuracy. Maintained high quality (ATA) and consistently met audit & SLA targets. Resolved client escalations with quick and effective solutions. Performed RCA to reduce errors and improve processes. Supported audits, team performance, and continuous skill development.
Transaction Processing Associate I
Conduent Business Services
Jul 2024 - Oct 2025
Processed CMS (1500), UB-04, Dental, NS, and Correspondence claims with accuracy, resolving billing issues and claim rejections using QA tools. Reviewed discrepancies, collaborated with internal teams to improve claim workflows, and ensured clean claim submissions. Supported training and conducted regular quality checks/audits to maintain compliance and enhance process efficiency.
Education
B. Tech (EEE) - Sri Padmavathi Mahila Visvavidyalayam
- · Afghanistan
Certifications
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (13)
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