About
An IIT graduate with 1.5+ years of experience using data to improve customer growth, pricing strategy, and revenue performance. Hands-on experience with SQL, Excel, Power BI, Python, and Power Query, applying data analysis to support product, marketing, and business decisions.
Skills & Expertise (20)
Work Experience
Data Analyst
EXL
Aug 2023 - Jul 2024
Built Power BI dashboards tracking 45K+ customer queries for a global insurance client, enabling real-time monitoring of agent performance and demand. Reduced query resolution time by 25% by identifying workflow bottlenecks through time-series and operational analysis. Executed ETL using Power Query, standardizing large datasets to improve reporting accuracy and reduce manual effort. Observed a 30% mid-month spike in queries linked to billing cycles, enabling proactive workforce and capacity planning. Developed a query-aging metric that improved case prioritization and drove a 12% increase in CSAT.
Business Analyst
Nikah Forever
Apr 2025 - Dec 2025
Identified key monetization gaps by analyzing customer segments, revealing 75% price-sensitive users with only a 2% premium upgrade rate on Android. Launched weekly subscription plans at half the monthly price, driving a 3× increase in conversions and 30% revenue growth within 6 months. Achieved a 55% first-renewal rate, resulting in a 2× increase in Customer Lifetime Value (CLV). Designed and rolled out a plan-comparison upsell feature, increasing adoption of higher-value subscriptions and improving overall monetization. Collaborated cross-functionally with Product, Design, Engineering, and Sales teams to support a shift toward a Product-Led Growth (PLG) strategy. Conducted tier-wise revenue analysis and determined that 70% of revenue originated from Tier-1 and Tier-2 cities, enabling targeted marketing optimization. Evaluated India vs. international payment transactions, uncovering a 2× higher payment attempt rate among international users but lower success rates. Diagnosed international card authorization issues as the root cause of failures and recommended Stripe integration to enable seamless international payments and improve success rates.
Education
B.Tech in Pharmaceutical Engineering and Technology - Indian Institute of Technology, Varanasi (IITBHU)
2019 - 2023 · Afghanistan
