About
Detail-oriented Data Analyst with 5+ years of experience in fraud detection, risk investigation, and regulatory compliance across fintech and e-commerce. Proficient in SQL, Python, and analytical reporting. Proven ability to identify fraud patterns, engineer features from complex datasets, build machine learning models, and translate data insights into actionable business decisions.
Skills & Expertise (29)
Work Experience
Sr. Authentication Specialist
Amazon.com
Sep 2020 - Jul 2023
Led initiatives resulting in 69% reduction in process errors across a team of 12 investigators; acted as Subject Matter Expert (SME) for authentication processes. Trained and mentored 6+ new hires, developing 6 comprehensive training modules that reduced onboarding time by 35%. Managed 150+ global escalations monthly with 99% resolution rate using Jira and Atlassian for workflow management.
FinCrime Analyst — Chargebacks
Revolut
Oct 2023 - Apr 2024
Investigated 200+ monthly credit card disputes with 97% resolution rate utilizing comprehensive KYC, PEP, and AML protocols. Analyzed 100+ daily transaction patterns, identifying fraud indicators with 99% accuracy; reduced average dispute resolution time by 40% through implementation of automated 3D Secure protocols. Maintained 98% compliance rate with major credit card processor regulations across 6 payment networks. Generated weekly analytical reports tracking 15+ key chargeback metrics, resulting in 25% reduction in fraudulent claims.
Transaction Risk Monitoring Specialist
Amazon.com
Mar 2019 - Sep 2020
Processed 300+ daily customer due diligence (CDD) and enhanced due diligence (EDD) reviews with 96% accuracy across 20+ risk threshold parameters. Conducted 500+ detailed investigations monthly with 98% accuracy rate; reduced false positive alerts by 45% through optimized threshold setting. Identified and prevented potential fraud losses through proactive risk identification and process improvements.
Education
B.E. Aeronautical Engineering - Nitte Meenakshi Institute of Technology
- 2018 · Afghanistan
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