About
Results-driven Market Research Analyst with deep knowledge of the aviation industry, delivering insights on market dynamics, customer behavior, and growth opportunities. Adept at collaborating with cross-functional teams to deliver high-quality strategic decisions.
Skills & Expertise (27)
Work Experience
Sr. Market Research Analyst - Vendor
Travel Technology Research Ltd. (T2RL)
Jan 2019 - Jan 2026
Earned appreciation for exceptional performance and contribution to high-impact projects and client relationships. Delivered data-driven reports on airline IT products delivering insights on PSS, Loyalty management, revenue management, Aggregator Market, and OOSD. Delivered global competitive benchmarking based on passenger boardings, supported distribution strategy through channel share analysis, and tracked digital transformation, regulatory shifts, and technology trends. Identified growth markets using qualitative and quantitative research in collaboration with industry vendors. Conducted end-to-end market research across airlines, airports, ground handlers, and MROs, including vendor evaluation and startup tracking. Designed surveys, forecasts, and statistical models using primary and secondary as well as quantitative and qualitative methodology. Maintained comprehensive industry databases and business intelligence, supported strategic planning and new business initiatives, and streamlined research processes to meet tight deadlines.
Revenue Optimisation Coordinator
Emirates Group
Jan 2011 - Jan 2019
Delivered commercial and operational support within an airline environment, contributing to demand analysis, pricing strategy, and forecast reporting to inform revenue decisions. Monitored market demand trends to identify optimal fare strategies and produced weekly demand and pricing forecasts for leadership review. Recognized for key contributions to a large-scale organizational restructuring project impacting 200+ employees. Prepared presentations for airline partnerships and translated management directives into efficient operational processes. Provided executive-level support to senior leadership (DSVP, VP, and 20+ Regional Managers), managing complex schedules, travel coordination, communications, and multiple concurrent projects. Coordinated corporate events, maintained operational records and communications systems, and supported office technology setup to ensure smooth business operations.
Other Administrative & Reservations Roles
Various Firms
Jan 2008 - Jan 2012
Provided comprehensive administrative and operational support in fast-paced environments, managing scheduling, travel coordination, communications, and front-office functions. Served as the primary point of contact for customers and internal teams, resolving issues promptly and escalating complex matters when required. Handled incoming calls, documentation, reports, contracts, and recordkeeping with strong attention to accuracy and deadlines. Streamlined processes to improve efficiency, supported financial and registration activities, and maintained positive stakeholder relationships through effective communication. Demonstrated strong multitasking, analytical, and problem-solving skills while overseeing day-to-day operations and basic IT equipment maintenance.
Education
Master of Arts in Marketing & Communications - Middlesex University
2015 - 2016 · Afghanistan
Master of Business Administration in Retail & Operations Management - NIBM
2013 - 2014 · Afghanistan
Bachelors in Science in International Business - Madonna University
2007 - 2011 · Afghanistan
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