About
Final-year B.Com student with self-directed learning in SQL, Excel, and Power BI, building end-to-end analytics projects across e-commerce, telecom, and mobile app domains. Comfortable going from raw, messy data to a business recommendation. Looking to bring that same structured thinking to client-facing analytical work.
Skills & Expertise (26)
Work Experience
Analyst
Telecom Customer Churn Analysis
Present - Present
Analyzed 7,043 customer records; calculated 28.4% overall churn and segmented by contract type, tenure, internet service, and payment method. Identified month-to-month contracts (51.6% churn) and new customers 0–6 months (77% churn) as the two highest-risk segments. Built a four-page Power BI dashboard (Overview → What Is Happening → Why → What To Do) with drill-through and custom tooltip pages. Recommended contract conversion campaigns and a 90-day onboarding program targeting the segments responsible for the largest share of lost revenue.
Analyst
E-Commerce Returns & Revenue Risk Analysis
Present - Present
Analyzed 346 orders with a 48% return rate, quantifying Rs. 3.75L in at-risk revenue from returns and COD defaults. Cleaned the dataset (64 corrections logged) and built pivot-based dashboards tracking return rates by category, channel, and payment method. Traced top return drivers to size issues (37%) and quality defects (18%); identified Instagram as a high-return acquisition channel feeding into product and channel recommendations.
Analyst
Mobile App User Behaviour Analysis
Present - Present
Processed 10,000+ user records; wrote SQL queries (joins, GROUP BY, aggregations) to analyze engagement patterns across platform, visit frequency, and download behavior. Segmented 5,699 active users into high- and low-engagement cohorts; identified Google Play as the dominant platform and flagged an Android-first retention opportunity. Built a Power BI dashboard tracking active users, session frequency, and download trends.
Data Analytics Job Simulation
Deloitte Australia (Forage)
Present - Present
Completed consulting-oriented tasks covering data preparation, dashboard-based analysis, and business recommendation delivery.
Education
Bachelor of Commerce (B.Com) - Saurashtra University
- 2026 · Afghanistan
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Skills (26)
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