Ayush Mishra
Windows Server/System Admin or Microsoft 365 Admin
About
To obtain a challenging role as a Windows Server/System Admin, or Microsoft 365 Admin, where I can use my skills in AD, server management, User Support, M365 services like Exchange, Teams, and Intune, while continuously learning new technologies and gaining more knowledge about cloud platforms like Azure to grow in my career.
Skills & Expertise (20)
Work Experience
Senior Technical Advisor-Lead/Operations
Concentrix
Apr 2025 - Present
Provide advanced support for Windows OS, Server, and performance issues. Troubleshoot boot failures, high CPU/memory, system hangs, and application issues. Use tools like Event Viewer, ProcMon, RAMMap, and Task Manager for root cause analysis. Handle AD, GPOs, Hyper-V, and basic Azure-related tasks. Assist users with software deployment, patching, and policy configurations. Support team operations, including ticket flow monitoring, handling escalations, and guiding junior team members.
Senior IT Analyst
HCLTech
Dec 2023 - Apr 2025
Handle escalated tickets from the L1 support team. Provide support for complex hardware software issues, including laptops, printers, and peripherals. Resolving advanced technical problems related to install, configure and update operating systems and software through remote Support. Manage user accounts, permissions under AD and Azure and collaborate with other IT teams for escalated issues. Document resolutions and maintain knowledge base for common issues and provide knowledge-sharing sessions to L1 resources when needed.
IT Analyst
HCLTech
Aug 2022 - Nov 2023
Demonstrate expertise in IT service management, including Service Desk and management. Effectively manage customer relationships, focusing on customer satisfaction (CSAT) and conflict resolution. Consistently troubleshoot technical issues, delivering efficient solutions to meet client needs and forward to Senior team for further investigation.
HR Executive
Vraddhi Business Solutions
Nov 2021 - Jun 2022
Used social channels such as LinkedIn and Naukri.com to engage and source candidates, checking applications, screening, and selecting candidates. Recruiting staff, which involves developing job descriptions and person specifications, preparing job adverts.
Education
Bachelor of Science - Brahmanand PG College (CSJM University)
- 2021 · Afghanistan
Intermediate - A S V Inter College, Kanpur (UP BORD)
- 2018 · Afghanistan
High School - Tagore V Mandir, Kanpur (UP BOARD)
- 2016 · Afghanistan
Certifications
Microsoft Certified: Security operations Analyst Associate
· 2024
Certificate of Computer Hardware Basics
CISCO · 2023
Certificate of Computer Network
Advanced Institute of Technology · 2023
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
H1B
Relocation
Open to Relocation
Skills (20)
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