About
Software Test engineer worked as an IT professional with 4+ years of combine experience in Manual Testing & Application maintenance Support. Possessing robust knowledge of testing methodologies and all the QA ceremonies conducted at a sprint level for a scrum right from sprint planning, grooming, estimation, scripting till bug closure. Organized dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Skills & Expertise (7)
Work Experience
Support Executive
TCS
Oct 2021 - Present
Analyzed business requirements documents to get a better understanding of the system from technical perspectives. Designed, developed and executed detailed test plans, test cases, and test data based on functional specifications. Executed functional, regression, integration, and system testing, identifying critical defects and ensuring high product quality before release. Participated in deployment sessions, working closely with Development teams to validate fixes and ensure successful release. Handled ServiceNow tasks including incident, change, and service requests. Resolved high-priority production issues by analyzing logs, identifying root causes, and ensuring timely fixes within SLA. Used Dynatrace for real-time monitoring of logs, application health, and third-party service connectivity, ensuring stable runtime performance. Participated in daily stand-ups, sprint planning, and retrospective meetings to ensure alignment with project goals and timelines. Managed Cron jobs and performed routine system maintenance, contributing to a 20% reduction in operational costs. Automated key MIS reports, reducing manual workload and improving reporting accuracy. Collaborated with cross-functional teams to identify, document, and resolve defects, improving the overall user experience and reducing bug recurrence by 30%. Conducted post-incident reviews to identify gaps and implement preventive measures, enhancing system stability. Provided mentorship to new joiners, helping them quickly adapt to tools, processes, and client requirements.
Education
MCA - Chandigarh University
2022 - 2024 · Afghanistan
BCA - UPRTOU
2018 - 2021 · Afghanistan
Certifications
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Skills (7)
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