About
To work in the organization where I can expose my experience and knowledge for the attainment of organization's goal and having a long-term relationship with continuous career growth.
Skills & Expertise (6)
Work Experience
Accountant - Process Specialist
Infosys BPM LTD
Jun 2019 - Present
Built and maintained Power BI dashboards to analyze operational data and present actionable insights to stakeholders. Monitored employee-wise task completion, incoming business volumes, and completed workloads to assess team performance. Implemented KPIs to measure individual performance, quality standards, and number of errors, improving process transparency. Working for Missing Payments Collections in Cash Applications (PSO) Accounts Receivable related working e.g., Customer Invoices preparation and sends it to the respective customers on daily basis. Research & resolved Accounts receivable issues of customers Processed incoming payments and applied them to customer accounts accurately, ensuring proper allocation. Worked closely with the billing department to resolve billing errors and ensure timely invoice generation. Assisted in the preparation of quarterly reports on aging, collections efforts, and outstanding balances. Coordinate with the collections team to identify and resolve unapplied payments and outstanding balances. Review payment methods (ACH, wire transfers, checks, credit cards) and ensure timely processing of customer payments. Generate daily and weekly cash application reports, summarizing cash inflows and providing updates on unapplied cash. Searching of payment, which received bank statement from the customer in to Paymentech & Fifh3rd Tool. Quality Reports and Escalations. Identification and creation of automation projects using Macro Express to reduce human efforts. Handling a team of 15 members. Handling External Tasks allotted by client on day-to-day basis. Verification of all payments made by customers on different applications. Check with the customer for their KYC. Identifying the Volume received and highlighting if any Unexpected/ Targeted Counts are received. Resolving the Queries of Team. Handling calls with the clients and customers to check for any necessary information which is missing from the requests. Productivity reports, Project Review Reports. Participated in various management trainings which included seminars like People Management, Quality Management, Voice communication, High Impact Communication, Milestone Etc. Tracking all the information which was sent to opts. Responsible for SLA management and preparing daily SLA tracker (Process Log) all track to daily basis. Working on projects for reduction of SLA, TAT. Preparing the AHT, TAT and FTE Requirement in the process. Submitting the quality Report and initiating the calls to discuss on Weekly and Monthly Calls. Training New Employees and making them productive quickly. AS per the client requirement were certified and cross training of (EBR) Equipment billing and returns, Chargeback and Refunds.
Education
MBA (Finance) - Sinhgad Institute Pune
- 2019 · Afghanistan
B.COM - Dr. B. R. Ambedkar mahavidyalaya Amravati
- 2016 · Afghanistan
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Skills (6)
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