About
Detail-oriented professional with 6 months of experience in Software Testing, supported by 6+ years of experience in Sales and Customer support. Skilled in identifying defects, problem-solving and ensuring high levels of client satisfaction. Strong communication and analytical abilities with a customer-focused mindset that contributes to effective testing processes and improved product quality.
Skills & Expertise (22)
Work Experience
Senior Customer Support Executive
Texila Educare Healthcare & Technology Private Limited
Nov 2019 - Feb 2026
Good Knowledge of all stages of SDLC & STLC and its methodologies like Agile. Good knowledge of Scrum – Agile Frameworks. Able to construct basic SQL queries for Database testing. Tracking, Bug Reporting activities using tools like JIRA. Written Requirement Traceability Matrix (RTM), status reports on test cases and defects. Knowledge in Black-Box Testing like Smoke Testing, Sanity Testing, GUI testing, Functional Testing, Regression Testing, Re- Testing, Exploratory testing, Ad-Hoc Testing. Exclusive Knowledge in Manual Testing: Understanding Requirements, Identification, Test Case Design, Test Case Execution, Test Scenario and Defect Tracking. Specialized in Positive and Negative Testing. Preparing and execution of test cases and test scenarios.
Education
BCA – Bachelor of Computer Applications - Dr. GRD College of Arts & Science
2007 - 2010 · Afghanistan
HSC - I.J.M.H.S.S
- 2007 · Afghanistan
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Visa Status
Citizen
Relocation
Open to Relocation
