Mohamed Soliman
Security Operation Center Engineer
About
Experienced Site Operations IT Lead with expertise in monitoring, troubleshooting, and incident response. Skilled in securing IT infrastructure to ensure smooth and reliable site operations. Proficient in leveraging automation for operational improvements and collaborating effectively with teams.
Work Experience
IT Site Operation Leader
Procter & Gamble HCL Account
Nov-2017 - Jan-2020
Optimized end-to-end user onboarding tools, managing IT services, hardware, applications, and network infrastructure projects. Implemented and investigated international ticketing systems, collaborating with teams like NUC for security updates, Damovo for voice circuits, and Cisco for WebEx tools. Designed and delivered dashboards, automated manual processes, and supported over 450 users, ensuring seamless IT operations and reporting. Led service management teams across incident, problem, service catalog, request fulfillment, change, and service desk management, coordinating with executive leadership. Managed Service Desk services, including catalog requests, incidents, escalations, problem and change management, and provided technical assistance. Conducted audits for facility and meeting rooms, ensuring functionality of screens, cameras, audio/video devices, and Cisco conferencing tools. Oversaw ITCP action plans, asset management, risk assessment, and site evaluations, ensuring alignment with KPIs and SLAs to maintain high client satisfaction.
IT Service Management Engineer
Economic Group for Marketing & Trading
May-2014 - Mar-2015
Responsible for network installation, maintenance, and regular security checks, ensuring compliance with health and safety standards. Developed and implemented IT policies, coordinated with upstream providers on network issues, and continuously improved IT Change Management processes. Installed, configured, and administered Windows Server 2016, Windows OS (7, 8, and 10, 11), Terminal Services, Remote Desktops, and tested new hardware/software. Conducted system audits, generated operational reports, and provided technical support by analyzing communication data and assisting the network manager. Managed small ITSM projects, maintained trading online services for clients, and collaborated with engineers to define system specifications and requirements.
Senior EMEA IT Engineer
Centrocdx (Fluence Energy Project)
Feb-2023 - Dec-2023
Onboarded and offboarded users and laptops through the O365 Admin Console and Microsoft Azure Admin. Provided L1 and L2 support and managed Solar Winds ticketing system for issue tracking and resolution. Conducted IT orientation sessions for new hires to ensure smooth onboarding. Performed laptop auto-registration, and manual registration via hash/HWID, and OOBE imaging. Managed users, mailboxes, groups, and shared mailboxes using the O365 Exchange Admin Console. Oversaw device and application management through Microsoft Intune and Azure Endpoint Manager. Administered MS Teams channels, managed domestic/international calling licenses, and configured access through the Teams Admin Console. Executed supervisory tasks related to reporting, auditing, and integration processes. Supervised the installation and configuration of new devices to maintain optimal performance and security standards.
NOC/SOC Engineer
CENTRO CDX
Dec-2023 - Present
Monitored and analyzed security events, identifying and responding to potential threats in real time. Conducted incident response and forensic analysis to investigate security incidents and minimize impact. Implemented automation tools and processes to streamline security operations and improve efficiency. Developed and maintained security policies, protocols, and documentation to ensure compliance with industry standards. Collaborated with cross-functional teams to resolve security issues and ensure the resilience of network assets. Performed regular vulnerability assessments and applied threat intelligence to stay ahead of emerging risks.
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
No Visa
Relocation
Open to Relocation