Mohammed Zeeshan

Investigation Specialist, L3

Amazon

Jul 2024 - Present

Selected as 1 of 2 employees for Amazon India's WHL 5K+ pilot program — a high-value investigation function handling seller inventory loss cases exceeding $5,000 USD across the US, Mexico, and Canada FBA network. Self-trained independently and operationalized the function within 2–3 weeks, processing a 900+ case backlog from day one. Maintained 100% decision accuracy on all investigated cases and 100% monthly quality scores throughout tenure — consistently exceeding weekly productivity targets by 50%+. Used SQL and Advanced Excel to extract, clean, and analyse large datasets; identified anomalies, risk patterns, and process inefficiencies to drive accurate, data-backed operational decisions across international markets. Improved claim resolution accuracy by 25% through structured root cause analysis (RCA) and workflow standardisation — directly reducing operational risk and enhancing process reliability. Drove a 30% improvement in team productivity (5.5 → 7.19 cases/hour) by identifying bottlenecks through data analysis and implementing evidence-based process improvements. Conducted 2–3 structured deep-dive analyses per week on large operational datasets to detect non-obvious patterns; surfaced findings to analytics and program teams to inform strategy and process decisions. Assisted in drafting SOPs and testing enhanced investigation workflows for the FR expansion pilot — supporting end-to-end process rollout and standardisation across Support Operations. Partnered with operations, analytics, and program teams across functions to resolve systemic issues and communicate data findings clearly to both technical and non-technical stakeholders. Contributed to business impact initiatives projected to deliver $2.1MM in annual savings, 40% reduction in time-to-resolve, and 30% improvement in resolutions per hour.