About
4.5 years of experience in application development, including 1 year java development and 3.5 years specializing in ServiceNow development. Experience in team management, handling the responsibility and progress of the team's efforts and utilization of team resources efficiently. Involved in requirement gathering, designing, development of Service Now Forms and Workflows and enhancements. Designing the Form Layout, Notifications, Configuring UI Policies, UI Pages, Business rules & Client scripts as per the requirements and debugging them. Hands on Experience in IT Service Management. Worked in an agile environment and scrum meetings such as product backlog, sprint planning, daily standup, sprint review and sprint retrospective.
Skills & Expertise (14)
Work Experience
Senior Systems Engineer
Infosys lmt
Sep 2021 - Present
Developed and tailored ServiceNow IT Service Management solutions, resulting in a 20% increase in efficiency as measured by client feedback surveys. Successfully implemented and configured various ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog, resulting in a 30% reduction in ticket resolution time. Designed and executed custom workflows and automation scripts using JavaScript, resulting in a 25% decrease in manual process overhead and a 15% increase in task completion speed. Collaborated with cross-functional teams to gather requirements and analyze business needs, resulting in a 10% increase in customer satisfaction scores due to more tailored solutions. Hands-on java development including analysis, deployment and support. Good Experience in Agile development process, sprints, stories.
Project Contributor
Wells Fargo
Nov 2021 - Aug 2022
We apply for a new user experience design and develop desktop, tablet and phone experiences on one single online banking platform and decompose existing Wells Fargo internet banking application into smaller, manageable modules. Worked in an agile environment and scrum meetings such as product backlog, sprint planning, daily stand-up, sprint review and sprint retrospective. Hands-on java development including analysis, deployment and support. Communicate regularly with the QA team to get updates on the reported bugs performing unit and integration testing.
Project Contributor
Wells Fargo
Dec 2022 - Present
This project involved implementation of Platform Support and Maintenance as well as Enhancements on, Incident Management, Problem Management, Change Management and service catalog. It required maintenance of ITIL processes using ServiceNow IT Service Management Tool and Implementation of new modules. Customization and configuration of Service Request, Incident management, Problem Management and Change Management. Involved in development for the various modules using Business rules, Client scripts, UI Polices, Script Includes. Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement. Deploying the developed code to Test/ Pre Production instances using Update Sets. Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration.
Education
Btech - Narasaraopeta Engineering College
2017 - 2021 · Afghanistan
Certifications
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Skills (14)
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