Monisha R

Senior Associate – Software Engineering

Bangalore, Karnataka 7+ yrs exp 90 · Outstanding

About

Senior Associate – Software Engineering with 5 years of experience at Kyndryl, including 3.5 years in Application Management Services (AMS) and 1.5 years in Manual Testing (QA). Strong expertise in production support, incident management (Sev-1 to Sev-4), multi-cloud platforms (AWS, Azure, GCP, IBM Cloud), and manual testing of enterprise applications. Proven ability to work in 24×7 support environments, ensure SLA/SLO compliance, collaborate with cross-functional teams, and deliver high-quality, stable software solutions. Strong background in manual testing, test case design, defect management, and Selenium automation with Java. Known for ownership, troubleshooting skills, and effective communication in high-pressure environments.

Skills & Expertise (35)

AWS Advanced

8.3/10

3.5

Years Exp

Azure Advanced

8.3/10

3.5

Years Exp

GCP Advanced

8.3/10

3.5

Years Exp

Incident Management Advanced

8.0/10

3.5

Years Exp

ServiceNow Advanced

7.8/10

3.5

Years Exp

smoke testing STLC sanity testing Selenium WebDriver TestNG Maven Cucumber BDD SQL API Testing Jira PagerDuty Azure DevOps User Access Management Agile Page Object Model Regression Testing Defect Tracking Test Case Design Manual Testing LINUX Docker Jenkins GitHub Git IBM Cloud Executive Communication customer onboarding Health Checks SLO Sla

Work Experience

Senior Associate – Software Engineering (AMS & QA)

Kyndryl

May 2018 - Present

Role 1: Application Management Services (AMS) – 3.5 Years Offered end-to-end production support for KCMP / MCMP Multi-Cloud Management Platform. Handled Sev-1 to Sev-4 incidents raised via ServiceNow and Azure DevOps, ensuring resolution within SLA. Led critical incident bridges, provided executive updates, and coordinated with DevOps, CAM, Foundation, and Cloud teams. Led multiple Sev-1 outages including tenant inaccessibility (504 errors), ingestion failures (500 errors), EMP order failures, and AIOPs data loss. Supported AWS, Azure, GCP, IBM Cloud provider account onboarding and configuration. Performed cloud discovery, ingestion validation, monitoring enablement, and dataflow health checks. Worked extensively on AIOPs, ECAM, EMP platforms. Handled incidents using ServiceNow, JIRA, Azure DevOps, ensuring SLA compliance and timely updates. Supported customer IDP integration SAML SSO, user access management, and tenant audits. Validated post-release and post-upgrade changes in production environments. Worked with Docker containers to fetch logs and troubleshoot ingestion issues. Offered 24x7 production support, ensuring SLO/SLA compliance and continuous service availability. Supported 24×7 shifts, including night/weekend coverage for Priority-1 incidents. Role 2: Manual Testing / QA – 1.5 Years Performed manual testing for web applications including requirement analysis, test planning, test case design, and execution. Executed Smoke, Sanity, Functional, Regression, and UAT testing cycles. Logged, tracked, and retested defects using JIRA, ensuring quality closure. Performed re-testing and regression testing after bug fixes. Conducted basic database validation using SQL queries. Participated in Agile ceremonies such as daily stand-ups and sprint reviews. Collaborated closely with developers and support teams to ensure quality delivery. Gained exposure to Selenium WebDriver using JAVA concepts and automation basics.