About
Data-driven professional with experience in data operations, analytics, and reporting across telecom, digital, and client service domains. Skilled in managing large datasets, ensuring data quality, and delivering production tasks on time. Proficient in SQL, Python, Power BI, Metabase, and Advanced Excel, with experience in dashboard creation, KPI tracking. Adept at stakeholder communication, cross-functional collaboration, and process improvement. Experienced in working with US clients and global teams, providing actionable insights, and maintaining high standards of operational accuracy.
Skills & Expertise (24)
Work Experience
Data Analyst
WeSage BPM
Oct 2023 - Jun 2025
Built and maintained Power BI dashboards for multiple business teams using statistical summaries, trend analysis, and variance tracking to support decision-making. Cleaned, validated, and aggregated data using SQL, Excel, and Power Query, applying descriptive statistics and outlier checks to ensure accuracy. Used inferential statistics such as hypothesis testing, confidence intervals, and correlation analysis to assess process performance and identify improvement areas. Automated data workflows and validation rules based on statistical thresholds, reducing manual effort and improving data quality by 40%. Created KPI and performance reports using trend comparisons and statistical analysis to track on-time delivery and operational efficiency. Performed basic forecasting and historical analysis to support planning and performance monitoring. Worked closely with stakeholders to define reporting needs, standardize metrics, and convert business questions into data-driven insights.
Application Support Engineer
Phonon Communications Pvt. Ltd.
Jul 2025 - Present
Managed end-to-end production activities for telecom platforms (IVR, SMS, Chatbot, RCS), ensuring timely delivery and high data accuracy. Analyzed data and system issues, prepared RCA reports, and shared clear findings with stakeholders for quicker resolution. Automated reporting and monitoring processes using Python, SQL, and Excel, improving overall efficiency. Designed and maintained Metabase dashboards to help stakeholders track KPIs and proactively identify potential issues. Worked closely with cross-functional teams to improve processes and reduce operational errors. Scheduled and managed client reports on servers, ensuring reliable and timely delivery.
Education
Bachelor of Technology in Computer Science - Parul Institute of Engineering & Technology
2020 - 2024 · Afghanistan
