Mrinal
Data Analyst
About
Data-driven professional with 12+ years of experience in business operations, customer support, healthcare operations, e-commerce, logistics, and process management. Around 3+ years of hands-on experience in Data Analysis, reporting, dashboard preparation, data validation, and business operations support. Skilled in Pandas, Python, SQL, Advanced Excel, Power BI, Tableau, data cleansing, MIS reporting, KPI tracking, and business intelligence reporting. Experienced in analyzing operational and customer data to identify trends, improve reporting accuracy, and support data-driven business decisions. Currently working on international projects including CVS Health (eMedicare) and eShopEx Deliver, supporting healthcare analytics and logistics operations. Strong understanding of customer analytics, operational workflows, process improvement, and cross-functional stakeholder coordination. Excellent analytical, communication, and problem-solving skills with proven ability to manage large datasets and deliver actionable business insights.
Skills & Expertise (37)
Work Experience
Data Analyst
E-MECH SOLUTIONS PVT LTD
Sep 2025 - Present
Working on the E shopEx Deliver project for e-commerce and logistics operations. Analyzing customer purchase, shipping, and delivery data to improve operational efficiency. Preparing reports and dashboards for tracking order status, customer activity, and logistics performance. Collaborating with business and operations teams to identify process improvements and customer trends. Managing and validating large volumes of operational and customer data for accurate reporting.
Process Developer / Data Analyst
Genpact (NAB)
Jan 2018 - Jan 2025
Performed data analysis and verification of customer and loan-related information. Generated operational reports and maintained data accuracy for business processes. Conducted customer trend analysis and supported process improvement initiatives. Managed documentation, field verification, and customer relationship management activities. Worked closely with internal teams to ensure compliance with business and operational standards.
Customer Experience Specialist
Teleperformance
Jan 2017 - Jan 2018
Handled customer support operations, process improvement, and communication assessments.
Sr. Technical Support Executive
PC Protection Help
Jan 2013 - Jan 2017
Provided technical support, customer service, and issue resolution through chat and email support.
Education
Bachelor of Computer Application (BCA) - Sikkim Manipal University
2010 - 2013 · Afghanistan
Certifications
No certifications added yet
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (37)
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