About
Motivated and detail-oriented professional transitioning into a DevOps Engineer role, with training in CI/CD pipelines, cloud platforms, and containerization. Backed by 9+ years of experience in IT support, software testing, and identity access management. Recently upskilled in DevOps technologies including AWS, Jenkins, Docker, Kubernetes, Ansible & Terraform. I aim to leverage my prior experience along with DevOps skills to improve deployment efficiency and system reliability.
Skills & Expertise (35)
Work Experience
Quality Analyst Engineer (Software Testing)
FinmaxTech LLC
Oct 2018 - Oct 2019
Developed and executed test cases, validating application functionality and database accuracy. Managed defect tracking and reporting using standard tools. Prepared builds for QA cycles and production releases. Provided customer support by analyzing and resolving issue tickets. Collaborated with cross-functional teams to ensure product quality. Created TRAX application and process-related documentation for customer support.
Identity and Access Management (IAM)
Accenture Services
Nov 2013 - Oct 2018
Managed user accounts and Active Directory operations (Enable/Disable users, group management). Handled privileged access provisioning, including admin and service accounts. Analyzed requirements, tracked changes, and prepared reports/documentation.
Sr. Service Desk Analyst (Technical)
Accenture Services
Mar 2010 - Sep 2012
Provided technical support for 150+ applications for UK clients. Resolved issues related to MS Office, printers, and enterprise systems. Delivered support via voice and email channels.
Service Desk Analyst
Nextedge Software Solutions Pvt. Ltd
Dec 2008 - Sep 2009
Supported banking applications for UAE clients. Troubleshot system, application, and hardware issues. This is a voice (Phone) and Non-Voice (Email) process.
IT Help Desk (Technical – Voice)
Yahoo! SDC
Apr 2007 - Jun 2007
Provided internal IT support including system setup and troubleshooting.
Education
Diploma in Computer Science - Nadgir Polytechnic, Bangalore University
- 2004 · Afghanistan
BSc in Multimedia and Animation - Himalayan University
- · Afghanistan
Certifications
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Skills (35)
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