About
Manual Tester with 2.7+ years of experience at TCS supporting a UK insurance project. Hands-on exposure to manual functional testing, UI testing, test execution, defect tracking, and release validation for internal insurance applications. Experienced in collaborating with developers and QA teams, validating business workflows, and ensuring defect-free releases. Strong domain knowledge of insurance and claims systems, with working knowledge of JIRA, Excel, SQL basics, and CRM tools.
Skills & Expertise (43)
Work Experience
Insurance Advisor
LIC of India
Jun 2021 - Jun 2022
Maintained a 90% client retention rate by leveraging data-driven insights to enhance follow-ups and service personalization. Collected, organized, and validated customer and sales data to ensure accuracy and transparency in reporting. Utilized to track premium date, renewal patterns, and client satisfaction indicators.
Process Associate | Manual Testing
Tata Consultancy Services (TCS)
Jan 2023 - Aug 2025
Performed manual functional testing on internal insurance applications used by TCS agents and UK clients. Reviewed business requirements and supported test planning by understanding workflows and expected outcomes. Executed test cases during test execution cycles including smoke, regression, and UAT testing. Validated UI elements, login functionality, forms, links, navigation, and user access controls. Verified end-to-end insurance workflows related to claims creation, updates, payments, and insolvency processing. Performed data validation between application screens, reports, and backend data sources. Identified defects across UI, data mapping, and workflow logic, following the bug life cycle. Logged and tracked defects using JIRA and collaborated with developers for resolution. Participated in release validation activities to ensure system stability before production deployment. Collaborated with developers to retest fixes and confirm defect closure. Involved in testing an AI-based chatbot by validating responses using different prompts and verifying backend data through SQL queries and Excel reports. Performed mobile application testing on physical devices and BrowserStack to check compatibility across different devices and browsers.
Education
Bachelor in Economics - BBMKU (Binod Bihari Mahto Koyalanchal University)
- 2021 · Afghanistan
