prathibha reddy
Senior Operations Associate – Trust & Safety
About
Experienced Trust & Safety professional with over 5 years of expertise in policy enforcement, content moderation, and risk management at ShareChat. Skilled in handling sensitive content areas such as CSAM, hate speech, and misinformation. Proven ability to develop SOPs, validate rater accuracy, and manage escalations. Strong background in working with cross-functional teams including policy, legal, and product. Proficient in SQL and moderation tools. Multilingual with deep understanding of India’s digital content and compliance landscape.
Skills & Expertise (15)
Work Experience
Operations Associate – Trust & Safety
ShareChat
Jul 2019 - Mar 2022
Designed moderation framework for chatrooms focused on safety and engagement. Conducted QA assessments and feedback sessions to ensure policy compliance. Trained vendor teams and new hires on policy interpretation and review quality. Managed creator payment compliance and regional content workflows in Kannada and Telugu.
Senior Operations Associate – Trust & Safety
ShareChat (Mohalla Tech Pvt Ltd)
Apr 2022 - Jun 2024
Enforced content policies across ShareChat and Moj platforms with focus on high-risk categories. Led end-to-end SOP development and refinement for misinformation, hate speech, and political content. Managed user escalations in collaboration with legal and product teams. Conducted weekly rater validation audits and implemented reviewer calibration workflows. Delivered SQL-based reports on moderation accuracy, violation trends, and reviewer performance. Managed BPO vendors and trained reviewers on evolving policy guidelines.
Education
Bachelor of Science in Microbiology - Vijaya College
- · Afghanistan
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Visa Status
Citizen
Relocation
Open to Relocation
