About
Dedicated and detail-oriented IT Support professional with strong knowledge of computer hardware, software, and network systems. Experienced in troubleshooting technical issues, providing remote and on-site support, and maintaining system performance to ensure smooth business operations. Skilled in installing, configuring, and upgrading operating systems, applications, and security tools.
Skills & Expertise (12)
Work Experience
IT Support Engineer
Rassense Pvt. Ltd
Jan 2025 - Present
Installed, configured, and upgraded Windows operating systems on desktops and laptops. Performed hardware setup including RAM, HDD/SSD replacement, printers, and peripheral devices. Installed and configured business applications – (Microsoft 365), antivirus software, and security patches. Diagnosed and resolved hardware, software, and network connectivity issues. Managed system backups and ensured endpoint security compliance. Provided remote and on-site technical support to end users. Created, modified, and deleted user accounts in Active Directory. Managed password resets, account unlocks, and user permissions. Monitored user access and ensured compliance with company security policies. Joined computers to the domain and configured domain authentication. Assisted in troubleshooting domain login and access-related issues. Provided first-level (L1) support for hardware, software, and network issues. Logged, tracked, and updated support tickets using ticketing tools. Categorized and prioritized incidents based on impact and urgency. Maintained proper documentation of issues, resolutions, and user communication. Assisted in maintaining inventory of IT assets such as laptops, desktops, printers, and accessories. Updated asset details including serial numbers, configuration, and user allocation. Supported asset tagging and labeling of IT equipment. Maintained records of asset issuance and returns. Assisted in tracking warranty and AMC details. Coordinated with vendors for hardware replacement and repairs.
Education
Bachelor of Engineering in Electronics and Communication Engineering - RMD Engineering College
- 2025 · Afghanistan
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Citizen
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Open to Relocation
