About
Results-driven professional with 4+ years of experience transitioning into a Data Analyst role, with strong skills in Excel, SQL, and Power BI. Experienced in data cleaning, data analysis, dashboard creation, KPI reporting, and data visualization. Proven ability to translate business requirements into actionable insights through structured problem-solving and analytical thinking. Seeking a Data Analyst position to support data-driven decision-making and business performance.
Skills & Expertise (19)
Work Experience
Senior Representative
Concentrix Daksh Services India Pvt Ltd
Nov 2024 - Dec 2025
As a Senior Representative, I’m responsible to deliver exclusive, high personalized support to premier tier of high-net-worth Burgundy Customers by serving as their primary point of contact for complex and sensitive inquiries related to Retail Assets and Banking via dedicated live chat and email while ensuring strict adherence to private banking protocols and compliance standards to strengthen customer loyalty and retention.
Service Delivery Partner
Neeyamo Enterprise Solutions
Jul 2021 - Aug 2024
As a Service Delivery Partner, served as the primary client-facing contact for resolving escalations: analyzing root causes of process delays, preparing and presenting reports to internal team leads, and directly interfacing with clients/applicants to collect insufficient details and drive cases to completion. Managed a 15-member team, ensuring strict adherence to SLAs by overseeing workflow, providing critical solutions to the operations team, and driving overall process efficiency. Directed quality control processes to ensure all deliverables exceeded organizational standards and client expectations. Facilitated daily team meetings to delegate tasks, balance workloads, and align the team with evolving priorities. Enforced rigorous review and approval protocols to guarantee final output with high standards of quality and accuracy.
Education
Master Of Computer Applications - Alagappa University
2021 - 2023 · India
Bachelor Of Computer Applications - The American College
2018 - 2021 · India
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Relocation
Open to Relocation
