SAHERWALA MUSTAFA

IT Clerk/ The Godhra Urban Cooperative Bank Ltd

India 11+ yrs exp 95 · Outstanding

About

Dedicated IT Professional with an analytical foundation in Chemistry and a strong track record in banking operations, digital services, and cybersecurity. Proven ability to lead technology projects, resolve complex disputes, and ensure the smooth operation of critical IT infrastructure. A relentless, lifelong learner committed to advancing in the cybersecurity field, currently expanding expertise through advanced industry certifications. Brings a security-first, problem-solving mindset to technical support, regulatory compliance, vendor management, and system reconciliation.

Skills & Expertise (20)

Firewall Management Advanced

8.1/10

Years Exp

compliance management Advanced

7.9/10

Years Exp

Staff Security Training Advanced

7.5/10

Years Exp

Advanced Excel process automation Transaction Reconciliation Digital Services Management Financial Analysis RBI CIMS Regulatory Reporting Dispute Resolution Customer Service Excellence Vendor negotiation Project Management Helpdesk Operations Printer Maintenance ASP Vendor Coordination Network fundamentals Hardware & Software Troubleshooting Risk Mitigation Threat Awareness

Work Experience

Clerk, IT Department

The Godhra Urban Cooperative Bank Ltd.

Jan 2022 - Present

Manage the bank's firewall configurations, actively regulating inbound and outbound network traffic to maintain strict security compliance. Design and facilitate quarterly cybersecurity training programs for 40+ bank employees, significantly mitigating human-error risks. Resolve an average of 10 to 15 IT support tickets per week, providing hands-on troubleshooting for workstations and printers. Serve as the critical communication liaison with the ASP vendor during service disruptions, utilizing a foundational understanding of network architecture to ensure rapid issue resolution and maintain system availability. Spearheaded the successful rollout and onboarding of 6+ new digital banking services and portals since 2022. These deployments directly contributed to scaling the bank's daily transaction volume from 8,000 to over 15,000+ within three years. Manage and reconcile daily digital banking operations across 15,000+ transactions per day. Developed advanced Excel formula sheets that automated complex reconciliation processes, saving the bank 2 to 3 hours of manual effort daily. Leverage a strong understanding of bank balance sheets to accurately compile, validate, and submit mandatory regulatory returns to the RBI CIMS portal on a monthly, quarterly, half-yearly, and annual basis, ensuring strict adherence to Reserve Bank of India compliance standards.

Computer Operator

CN Gas Agency & Ashwinkumar Mohanlal & Co.

Jan 2015 - Jan 2022

Executed precise data entry and handled digital records, maintaining a 100% accuracy rate while providing comprehensive computer operations support to maintain an efficient workflow across both agencies. Managed daily customer interactions, effectively addressing and resolving 20+ complex disputes per day via phone and in-person visits, ensuring high levels of customer satisfaction and smooth ongoing business operations.