SAHERWALA MUSTAFA
IT Clerk/ The Godhra Urban Cooperative Bank Ltd
About
Dedicated IT Professional with an analytical foundation in Chemistry and a strong track record in banking operations, digital services, and cybersecurity. Proven ability to lead technology projects, resolve complex disputes, and ensure the smooth operation of critical IT infrastructure. A relentless, lifelong learner committed to advancing in the cybersecurity field, currently expanding expertise through advanced industry certifications. Brings a security-first, problem-solving mindset to technical support, regulatory compliance, vendor management, and system reconciliation.
Skills & Expertise (20)
Work Experience
Clerk, IT Department
The Godhra Urban Cooperative Bank Ltd.
Jan 2022 - Present
Manage the bank's firewall configurations, actively regulating inbound and outbound network traffic to maintain strict security compliance. Design and facilitate quarterly cybersecurity training programs for 40+ bank employees, significantly mitigating human-error risks. Resolve an average of 10 to 15 IT support tickets per week, providing hands-on troubleshooting for workstations and printers. Serve as the critical communication liaison with the ASP vendor during service disruptions, utilizing a foundational understanding of network architecture to ensure rapid issue resolution and maintain system availability. Spearheaded the successful rollout and onboarding of 6+ new digital banking services and portals since 2022. These deployments directly contributed to scaling the bank's daily transaction volume from 8,000 to over 15,000+ within three years. Manage and reconcile daily digital banking operations across 15,000+ transactions per day. Developed advanced Excel formula sheets that automated complex reconciliation processes, saving the bank 2 to 3 hours of manual effort daily. Leverage a strong understanding of bank balance sheets to accurately compile, validate, and submit mandatory regulatory returns to the RBI CIMS portal on a monthly, quarterly, half-yearly, and annual basis, ensuring strict adherence to Reserve Bank of India compliance standards.
Computer Operator
CN Gas Agency & Ashwinkumar Mohanlal & Co.
Jan 2015 - Jan 2022
Executed precise data entry and handled digital records, maintaining a 100% accuracy rate while providing comprehensive computer operations support to maintain an efficient workflow across both agencies. Managed daily customer interactions, effectively addressing and resolving 20+ complex disputes per day via phone and in-person visits, ensuring high levels of customer satisfaction and smooth ongoing business operations.
Education
Bachelor of Science (B.Sc.) in Chemistry - Gujarat University
- 2018 · Afghanistan
Certifications
Google Cybersecurity Professional Certificate
Google · 2026
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Need Sponsorship
Relocation
Open to Relocation
