About
Detail-oriented Technical Support Specialist with 2+ years of L1/L2 support experience, skilled in troubleshooting network, hardware, and software issues. Proficient in basic SQL for data validation and reporting, with a strong focus on delivering efficient technical solutions and user support.
Skills & Expertise (20)
Work Experience
Technical Engineer
Movate Technologies / CSS Corp
Feb 2024 - Present
Efficiently handling account login problems and access permissions remotely, ensuring secure and timely resolution. Provided tech support for Google fulltime and vendor employees, handling tasks like password resets, security setups, and virtual machine configurations. Diagnosing and resolving software and application access issues remotely, utilizing remote diagnostic tools and techniques. Providing remote troubleshooting and guidance for hardware-related issues, including device connectivity, escalating to on-site support when necessary. Resolving cloud-based desktop environment issues remotely, including connectivity, performance, application access, and user profile problems. Assisted with Microsoft Office 365 troubleshooting, including Outlook and Teams integrations. Managed Roam/Active Directory tasks, including user account management. Support SQL database operations by handling support queries and performing basic troubleshooting tasks to maintain system efficiency. Write and execute simple SQL queries to resolve minor database issues and assist users with routine technical support needs. Exhibit enthusiasm for learning advanced database management concepts to improve data handling and support services. Accurately documenting all troubleshooting steps and resolutions, and effectively escalating complex issues to higher-level support teams when necessary. Proactively participated in meetings and huddles to clarify issues, and support faster resolution. Provides clear, empathetic communication to both technical and non-technical users.
Education
Bachelors of Technology - SVS Group of Institutions - JNTUH
2019 - 2023 · Afghanistan
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Citizen
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Depends on Offer
