About
Detail-oriented Administrative & Customer Support professional with 1+ year of experience supporting international clients through chat and email in a BPO environment and managing confidential medical records. Strong in administrative coordination, documentation, data accuracy, and communication. Comfortable working remotely, multitasking across admin and support tasks, and using MS Office, Google Workspace, and digital tools. Seeking a Operations Associate role with growth opportunities.
Skills & Expertise (15)
Work Experience
Customer Support Specialist (Voice & Email)
Teleperformance
Nov 2023 - Dec 2024
Handled customer queries via chat and email for international clients, ensuring timely and accurate responses. Resolved issues by understanding customer needs and coordinating with internal teams. Maintained detailed records and support logs using internal tools and spreadsheets. Followed standard operating procedures (SOPs) to ensure service quality and compliance. Managed multiple conversations simultaneously while meeting performance metrics. Demonstrated strong written communication and professional email etiquette.
Medical Record Assistant
Bolster Legal
Mar 2025 - Dec 2025
Managed and updated electronic medical records with high accuracy and confidentiality. Performed data entry, verification, and quality checks on patient information. Organized documents and ensured compliance with data privacy guidelines. Coordinated with internal teams to retrieve, update, and maintain records. Used Excel and internal systems to track record status and reports.
Education
B.Tech in Electronics and Communication - JNTUA
2018 - 2022 · Afghanistan
