Dhanya Nair
Executive-Operations Risk & Quality Control
About
Multi-talented adept at operating in diverse capacities to achieve business goals. Known for strong communication, risk analyst and quality control. Strong ability to build and manage partnerships with government departments, regulatory authorities, and internal stakeholders. Proven success in driving business growth, improving scheme adoption, and executing strategic initiatives across multiple regions. Detail-oriented MBA (HR) professional with strong academic knowledge of human resource practices including recruitment, employee relations, and organizational behaviour.
Skills & Expertise (21)
Work Experience
Executive
Insurance support
Sep 2020 - Jun 2021
Managed member insurance processing and claim settlement. Maintained accurate policy data and good client communications.
Executive-Operations Risk & Quality Control
IndusInd Banking Group
Mar 2024 - Present
Loan disbursement process- verification, customer onboarding and credit processing. Handled Govt. sponsored schemes & prepared and maintained MIS at all India level. Supported internal audit teams and ensured policy compliance. Coordinated with risk and accounting team for smooth disbursements.
Risk Management-Executive
BFIL
Jul 2021 - Feb 2024
CKYC documents verification of customers and credit risks. Assisted in policy implementation and fraud analysis, preparation and maintenance of MIS.
Quality Analyst-Associate
IndusInd Banking Group
Jul 2019 - Aug 2020
Audited call recordings. Trained new hires on communication and compliance. Prepared monthly quality dashboards.
Education
MBA-HR - RGR Sidhanthi College
- 2025 · Afghanistan
B.com (Computer Applications) - St.Vincent PG College
- 2021 · Afghanistan