Nalini Shankaran

Business Operations Analyst

Chennai, India 8+ yrs exp 90 · Outstanding

About

Business Operations Analyst with 5+ years of experience in global enterprise operations, leading cross-functional teams, delivering strategic initiatives, and driving process optimization. Expertise in performance management, stakeholder alignment, scalable workflows, and leveraging data analytics to inform strategic roadmap decisions.

Skills & Expertise (23)

Process Optimization Advanced

8.0/10

Years Exp

SQL Advanced

8.0/10

Years Exp

Excel Advanced

8.0/10

Years Exp

KPI Analysis Advanced

8.0/10

Years Exp

Power BI Advanced

7.5/10

Years Exp

Strategic Planning Advanced

7.5/10

Years Exp

Python Intermediate

7.0/10

Years Exp

Stakeholder Management Advanced

7.0/10

Years Exp

Pandas Intermediate

7.0/10

Years Exp

SQL Server Intermediate

7.0/10

Years Exp

Jira Intermediate

7.0/10

Years Exp

MySql Intermediate

7.0/10

Years Exp

Risk Mitigation Intermediate

6.5/10

Years Exp

Azure Intermediate

6.5/10

Years Exp

Data Modeling Intermediate

6.5/10

Years Exp

Hypothesis Testing Intermediate

6.0/10

Years Exp

Asana Intermediate

6.0/10

Years Exp

Notion Intermediate

6.0/10

Years Exp

NumPy Intermediate

6.0/10

Years Exp

Cassandra Intermediate

5.0/10

Years Exp

Apache Spark Intermediate

5.0/10

Years Exp

Hadoop Intermediate

5.0/10

Years Exp

EDA

Work Experience

Team Lead

Sutherland Global Services - Amazon Process

Apr 2023 - Mar 2026

Led performance management program for 18-member team, developing KPI frameworks and dashboards that improved leadership decision-making velocity by 40%. Analyzed and improved operational workflows across customer-facing teams, identifying bottlenecks to reduce delivery time by 15%. Directed strategic operational reviews with data-driven analysis, resulting in 20% improvement in SLA adherence.

Subject-Matter Expert (SME)

Sutherland Global Services - Amazon Process

Apr 2021 - Mar 2023

Identified manual processes and automated them through scripts and process improvements, resulting in 30% reduction in process defects. Led root cause analysis initiatives, implementing corrective actions that reduced recurring issues by 30%.

Associate Mandarin Operations

Sutherland Global Services - Amazon Process

Jul 2020 - Mar 2021

Executed M+, IIDP, and BST process operations, achieving 95% satisfaction scores. Managed 50+ complex customer cases with structured documentation and accurate data tagging.