About
Cybersecurity-focused professional with 2 years of combined experience in network security operations, incident handling, system administration, and endpoint management. Proficient in Windows/Linux environments, network protocols, security monitoring, and vulnerability assessment practices. CDAC DITISS certified, with a strong commitment to advancing cybersecurity expertise and supporting secure, compliant, and resilient infrastructure. Proactive, detail-oriented, and dedicated to building a long-term career in cybersecurity.
Skills & Expertise (101)
Work Experience
Technical Support Advisor II
Concentrix (Dell Technologies)
May 2025 - Sep 2025
Provided technical support via phone, email, and chat while maintaining SLA compliance. Logged all incidents and service requests accurately in the ticketing system, maintaining detailed documentation. Delivered end-to-end technical support for Dell laptops, desktops, peripherals, and Windows OS, including hardware (BIOS, drivers, blue screen, boot failures) and networking issues (DNS, DHCP, IP, APIPA). Provided remote assistance for OS recovery, system reinstallation, and Dell SupportAssist, while ensuring accurate case documentation in Salesforce and consistently meeting KPIs (CSAT 90%+, FCR 80%). Collaborated with teams for escalations, educated users on preventive maintenance and cybersecurity hygiene, and maintained strong customer experience through ownership and empathy.
Service Desk Analyst
Acute Informatics (Wipro Technologies)
Aug 2022 - Apr 2023
Provided technical support via phone, email, and chat while maintaining SLA compliance. Logged all incidents and service requests accurately in the ticketing system, maintaining detailed documentation. Installed, configured, and troubleshot Windows Servers, Active Directory, DNS, DHCP, IIS, and Print Servers. Managed user authentication, permissions, and group policies in Active Directory. Escalated and resolved network issues, firewall configurations, and backup failures.
System Engineer
Mithi Software Technologies
Aug 2021 - Aug 2022
Administered Linux-based mail servers and performed log analysis for security monitoring. Troubleshot and managed client queries related to VMs, applications, and backups. Assisted in network security configurations, including firewall setups and backup solutions. Coordinated with the L3 team for escalations and security incidents. Observed and reported alerts from monitoring tools (NOC) and escalated problems to the senior team when needed. Supported customers on email-security, anti-phishing, and data-protection solutions. Troubleshot email routing, SMTP security, DKIM/DMARC failures, spam filtering, and domain authentication issues. Analyzed security logs to detect misconfigurations, abuse indicators, and unsafe email behaviors.
Education
Post Graduate Diploma in IT Infrastructure, Systems and Security - Institute for Advanced Computing & Software Development (CDAC ACT’S)
2023 - 2024 · Afghanistan
Bachelor of Engineering in Computer Engineering - SSBT’s College of Engineering and Technology
2016 - 2019 · Afghanistan
Certifications
No certifications added yet
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (101)
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