About
Customer-focused Customer Support Executive with experience in handling inbound and outbound calls. Skilled in resolving customer complaints, managing account and billing queries, and ensuring timely resolution within SLA timelines. Strong communication skills with the ability to handle high call volumes professionally while maintaining customer satisfaction. Proficient in using CRM and call handling systems to document interactions accurately.
Skills & Expertise (45)
Work Experience
Customer Support Executive
Tech Mahindra
Dec 2023 - Jan 2025
Handled inbound and outbound customer calls, emails, and chat support. Resolved customer complaints within defined SLA timelines. Maintained high customer satisfaction (CSAT) scores. Updated and managed customer records in CRM system. Coordinated with internal departments for faster issue resolution. Managed escalations professionally and ensured timely closure. Handled high call volumes while maintaining service quality. Ensured compliance with company policies and service standards.
Education
B.Tech in Computer Science & Information Technology - Reva University
2019 - 2023 · Afghanistan
PCMB - Mahesh PU
2017 - 2019 · Afghanistan
