About
To enhanced & utilized my technical knowledge and skills in an organization with considerable advancement opportunities.
Skills & Expertise (24)
Work Experience
Jr IT Engineer
CMS It Services Pvt Ltd (Taj Santacruz)
Sep 2023 - Present
Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications. Prepare and implement Preventive Maintenance Schedule for all IT hardware and software. Monitors and maintains a proper inventory of hardware and software licenses. Resolving IT support requests from employees. Gathering and analyzing data to diagnose problems with computer systems. Changing configurations, settings and permissions to fix computer issues. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Diagnosed and repaired warranty and refurbished laptops and replaced motherboards, memory, screen, hard drives, and other components. Support for computers, both PC's and Mac, laptops, smart phones, wireless cards networking. Office 365, Outlook 2021 installation/configuration. Configuration and troubleshooting of wireless access points like TP- Link, Ruckus. Handling Video Conferencing Connectivity Issues on different devices. Disk Management, Partitions, Folder sharing, Access Permission. Cabling and LAN troubleshooting. Printer and scanners installation and troubleshooting. KOT Printers, Bill Printers. Point of sale (POS), Opera (Installation Configuration).
IT Support Engineer
S3 Financial Solutions Pvt Ltd
Oct 2018 - Nov 2021
Install and configure computer Hardware, software, networks and applications. Continuously monitor and maintain systems and networks. Respond to technical support calls from other staff members or clients and communicate how to resolve issues. Diagnose and troubleshoot system and network problems, software faults or hardware complications. Support the roll-out of new applications. Installed Windows Operating System Such as Win10, Win11, MAC OS, Kali Linux, Parrot and Imaging it as per company’s Policies. Installation of Active Directory and Creation of Domain Controller. Microsoft Windows maintenance, dual booting, updating antivirus, updating windows. Office 365, Outlook2019, 2021 installation/configuration. Printer and scanners installation and troubleshooting. Biometric, CCTV Camera troubleshooting, configuration, and installation. Remote desktop and remote assistance. Bit defender Security Monitor, Updates etc. CRM (Customer relationship management) Monitor, Updates etc. Handling Video Conferencing Connectivity Issues on different devices.
Senior Security Engineer
Eventus Techsol Pvt Ltd
Nov 2022 - Apr 2023
I Trend Micro Apex One and Vision One. Deep Security and Vision One Pro. Cloud App Security and Email Security for Exchange. Monitor and respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Troubleshoot and resolve issues related to installation, configuration, malware removal, and system performance. Monitor antivirus alerts and assess malware severity. Support malware remediation and policy compliance. Assist with encryption health checks and agent deployment. Document endpoint incidents and coordinate for deep-dive analysis. Track endpoint agent status and escalate anomalies.
IT Executive
Modi Car Agencies Pvt Ltd (Hyundai)
Nov 2021 - Nov 2022
Responding to technical support calls from end users of computers and software applications. Setting up and installing new computers, networks and software. Installing updates, known as patches, to software applications. Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office. Diagnosing and fixing network problems and hardware or software faults. Maintaining inventories of hardware and software. Managing backups of servers, in case of data loss. Keeping a record of issues and faults along with solutions, for future reference. Printer and scanners installation and troubleshooting. Support for computers, both PC's and Mac, laptops, smart phones, wireless cards networking. Diagnosed and repaired warranty and refurbished laptops and replaced motherboards, memory, screen, hard drives, and other components.
Education
SSC - Thakur Shyam Narayan High School
- 2011 · Afghanistan
HSC - Thakur College Of Science And Commerce
- 2014 · Afghanistan
Diploma in Computer Engineering - Thakur Polytechnic
- 2019 · Afghanistan
BSC in IT - Thakur College Of Science And Commerce
- 2021 · Afghanistan
MCA in Cyber Security - Jain (Deemed-to-be University)
- 2023 · Afghanistan
Certifications
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Skills (24)
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