Narayani Gopi
IT and Operations professional
About
Detail-oriented IT and Operations professional with a strong foundation in systems support, workflow coordination, and data-driven reporting. Seeking an IT-focused role where I can leverage my experience in issue tracking, stakeholder communication, and process optimization to enhance system efficiency, support business operations, and contribute to organizational success.
Skills & Expertise (9)
Work Experience
Facilities Management Specialist
WHIZTEK Corp
Oct 2025 - Present
Manage daily operational coordination and service workflows, maintain records, trackers, and reports using MS Excel, handle issue tracking, follow-ups, and closure monitoring, coordinate with vendors and internal teams for service execution, ensure timely completion of operational requests, support documentation and reporting for audits, maintain structured communication between stakeholders.
IT Security Analyst
HSBC Electronic Data Processing India Pvt Ltd
Jun 2007 - Oct 2009
Reviewed logs across multiple platforms (AIX, Linux, Solaris, UNIX, RACF, AS400, etc.), updated process procedures and ensured compliance with internal standards, performed quality checks and provided feedback to analysts, supported audit processes and maintained documentation, trained new joiners and assisted team members in issue resolution, managed escalations and ensured SLA adherence, prepared weekly and monthly quality reports.
Customer Dialogue Executive
Magus Customer Dialog Pvt Ltd
Dec 2006 - May 2007
Handled customer inquiries via phone with a professional approach, maintained and updated CRM records accurately, collaborated with team to improve customer support processes.
Education
B.Tech (Information Technology) - Anna University
2002 - 2006 · Afghanistan
Certifications
No certifications added yet
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Availability Details
Visa Status
Need Sponsorship
Relocation
Open to Relocation
Skills (9)
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