Narmadha N

IT Analyst SRE L2 Engineer

Hyderabad, Telangana 3+ yrs exp 83 · Excellent

About

Results-driven IT Analyst SRE L2 Engineer with experience supporting enterprise healthcare platforms. Expertise in production support, incident management, Azure monitoring, Snowflake, SQL-based data validation, and root cause analysis. Proven track record of maintaining high SLA compliance, reducing recurring incidents, and collaborating with cross-functional teams to ensure reliable business-critical systems.

Skills & Expertise (12)

Azure Intermediate

6.5/10

Years Exp

MS Excel Intermediate

6.5/10

Years Exp

Application Monitoring Intermediate

6.0/10

Years Exp

Incident Management Intermediate

6.0/10

Years Exp

SQL Intermediate

6.0/10

Years Exp

PLSQL Intermediate

6.0/10

Years Exp

Dynatrace Intermediate

6.0/10

Years Exp

MySql Intermediate

5.5/10

Years Exp

Postgresql Intermediate

5.5/10

Years Exp

Snowflake Intermediate

5.0/10

Years Exp

Power BI Intermediate

5.0/10

Years Exp

ItIl Intermediate

5.0/10

Years Exp

Work Experience

IT Analyst / SRE L2 Support

Tata Consultancy Services

Dec 2023 - Present

Managed 300+ daily ETL batch jobs and healthcare applications using Azure Monitor, HCAT, and Dynatrace, maintaining high SLA compliance and ensuring uninterrupted claims/member data processing. Resolved P1/P2 production incidents via SQL/PLSQL data analysis and code-level fixes, significantly reducing recurring incidents and improving overall data accuracy. Partnered with L3 engineering and cloud teams to troubleshoot complex system failures, perform root cause analysis, and implement permanent preventive solutions. Executed real-time alert monitoring and triage for mission-critical production systems, reducing MTTR through proactive issue detection and escalation. Performed data validation and hotfixes in production databases to resolve business-critical discrepancies impacting healthcare operations and compliance.

Finance BI Support Intern

HP Inc.

Jan 2023 - Jul 2023

Coordinated with IT, Finance, Sales, and downstream teams on finance data quality issues. Supported Finance BI platforms, reconciled data, assisted users and month/quarter/year-end close. Provided end-user support on Finance BI platforms (ODW/Webi, TERA/PBI). Reconciled financial data across multiple BI platforms.