About
Computer Science Engineer (B.E.) with 1+ year of professional experience and hands-on experience building web applications and REST APIs. Strong problem-solving and debugging skills, with proficiency in Git and GitHub version control, unit testing, and application performance optimization. Achieved a 95% first-call resolution rate, reduced repeat incidents by 40%, and improved query performance by 30%. Collaborates effectively with cross-functional teams and works independently to deliver reliable, user-focused web applications.
Skills & Expertise (41)
Work Experience
Senior Associate, IT Service Desk
NTT DATA
Present - Present
Achieved a 95% first-call resolution rate by debugging client software and system issues, investigating symptoms, and applying root cause analysis. Reduced repeat incidents by 40% by analyzing recurring defect patterns in ServiceNow data and supporting preventive solutions. Resolved a high volume of incidents within SLA timelines and maintained clear records to support issue tracking, reporting, and trend analysis. Collaborated with clients, end users, and L2/L3 engineering teams to reproduce defects, validate fixes, and document technical findings.
Backend Development Intern
Cranes Varsity
Present - Present
Developed and unit-tested backend modules using Java and SQL, applying debugging, data validation, and code-quality practices.
Education
Bachelor of Engineering in Computer Science - HKBK College of Engineering
2019 - 2023 · India
Certifications
No certifications added yet
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Visa Status
Citizen
Relocation
Open to Relocation
