Navin Kumar

Business Intelligence & Process Optimisation Professional

Gurugram, Haryana, India $60/hr Remote Full-time 4+ yrs exp 94 · Outstanding

About

Business Intelligence and reporting professional with 4+ years driving end-to-end process optimisation, automation, and KPI governance across BPO and technology sectors. Proven track record designing and standardising reporting SOPs, dimensional data models, and change management protocols that scaled BI infrastructure to enterprise governance standards — cutting manual effort by up to 30% while sustaining 99.9% reporting accuracy. Hands-on with SQL, Power BI, and Tableau, and experienced in forecasting, capacity modelling, budget variance analysis, and P&L-adjacent financial reporting for monthly and quarterly business reviews. Partners independently and cross-functionally with Operations, Finance, and HR leadership, and has trained and upskilled 40+ professionals in BI and data analytics best practices. Methodical and improvement-driven, with a strong foundation for scaling process excellence and standardisation across broader global FP&A functions.

Skills & Expertise (21)

Power BI Advanced

8.5/10

Years Exp

SQL Advanced

8.4/10

Years Exp

Data Analytics Advanced

7.5/10

Years Exp

ETL Pipelines Intermediate

7.2/10

Years Exp

Process Optimisation Advanced

7.0/10

Years Exp

Automation Advanced

7.0/10

Years Exp

Python Intermediate

6.5/10

Years Exp

Tableau Intermediate

6.5/10

Years Exp

Change Management Intermediate

6.0/10

Years Exp

Forecasting Intermediate

6.0/10

Years Exp

Dimensional Data Models Financial Reporting BigQuery Power Query Cross-Functional Stakeholder Management Executive Reporting team mentoring Curriculum design Agile Scrum OKR Alignment

Work Experience

BI Reporting Analyst | Senior Analytics Role

Teleperformance

Feb 2025 - Present

Lead end-to-end MIS and BI reporting operations — owning requirement gathering, dashboard architecture, stakeholder alignment, and executive delivery with full Assistant Manager-level accountability. Established star schema dimensional models, reporting SOPs, and change management protocols — creating a scalable BI infrastructure aligned to organisational governance standards. Serve as sole analytics liaison across Operations, Finance, and HR leadership — managing reporting SLAs, OKR alignment, and cross-functional stakeholder communication independently. Built workforce planning, headcount forecasting, and capacity modelling solutions used by operations leadership to influence shift scheduling, resource allocation, and cost optimisation decisions. Deployed Power BI, SQL, and Power Query automation strategy — eliminating 30% manual effort, reducing reporting turnaround by 30%, and reallocating bandwidth to strategic analytics. Architected executive KPI dashboards with advanced DAX, row-level security (RLS), Power BI Service governance, and incremental refresh — delivering 99.9% accuracy and audit-ready data standards.

Data Analyst

GCS Management

Mar 2024 - Feb 2025

Established data lineage documentation and MDM practices across all MIS deliverables — positioning analytics as a governed, strategic business function. Conducted structured root cause analysis on B2B case workflows — redesigning data processes that reduced resolution time by 25% and improved client SLA compliance. Delivered P&L-adjacent financial reporting, cost centre tracking, and budget variance analysis for monthly business reviews and quarterly forecasting cycles. Designed automated KPI dashboards and variance analysis reports improving operational visibility by 20% — enabling leadership to identify and act on performance gaps 40% faster. Served as sole analytics owner — processing 100M+ records via SQL, BigQuery, and Power BI — functioning as primary reporting authority and MIS decision-maker for senior management.

Data Analyst Intern

Tekie

May 2023 - Feb 2024

Designed and led end-to-end training programmes in Power BI, SQL, Python, and data visualisation for 40+ learners — demonstrating curriculum ownership, people development, and facilitation skills. Built learner analytics dashboards tracking engagement KPIs, completion rates, and training ROI — providing management with actionable visibility into programme effectiveness. Automated ETL pipelines and reporting workflows — improving platform reporting efficiency by 25% and establishing repeatable, scalable analytical processes.

Fraud Analytics Analyst

Concentrix

Oct 2021 - Mar 2023

Designed fraud detection frameworks and star schema-based monitoring dashboards — reducing fraud incidents by 25% and protecting an estimated ₹2Cr+ in annual risk exposure. Produced strategic analytical reports for senior leadership supporting risk mitigation, compliance governance, and data-driven operational decision-making. Automated the end-to-end fraud reporting pipeline — eliminating 30% of manual effort and improving reporting turnaround by 40%, with full independent ownership from design to delivery. Introduced dimensional data modelling for fraud datasets — improving SQL query performance by 35% and enabling faster investigative analysis at enterprise scale.