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Nazima Shareef

Nazima Shareef

Benefits Administration Specialist

Hyderabad 19+ yrs exp 85 · Excellent

About

Benefits Administration Specialist with 19 years of experience in US Healthcare processes, data integration, and client file management. Skilled in leading teams, streamlining operations, and delivering high‑quality client solutions. Recognized for driving efficiency, mentoring staff, and consistently exceeding performance expectations.

Skills & Expertise (10)

Client Relationship Management Expert
8.9/10
19
Years Exp
Team Leadership Expert
8.8/10
19
Years Exp
Training Expert
8.7/10
19
Years Exp
Compliance Expert
8.6/10
19
Years Exp
Process Improvement Advanced
8.5/10
19
Years Exp
Data Integration Advanced
8.0/10
4
Years Exp
EDI Advanced
7.8/10
4
Years Exp
MS Office Advanced
7.5/10
19
Years Exp
PowerPoint Advanced
7.3/10
19
Years Exp
Salesforce Intermediate
6.5/10
4
Years Exp

Work Experience

Benefits Administration Services Analyst I (SME)

Conduent Business Services

Sep 2022 - Apr 2026

Managed and mentored a team of 22 members, driving productivity and quality. Designed dashboards and performance sheets to track KPIs. Handled BU calls, client communications, and compliance with partner TPA ADP. Led setup and validation of client integrations, successfully transitioning 150+ client files into production. Spearheaded EDI testing and data integration projects, ensuring compliance and accuracy. Organized employee engagement initiatives across the organization.

Benefits Administration Services Associate IV

Conduent Business Services

Oct 2017 - Aug 2022

Transitioned a major project to Offshore Hyderabad, adding 30 headcount, boosting client satisfaction, and generating additional revenue. Mentored and trained 50+ new hires on rate renewal processes, improving onboarding efficiency. Coordinated with partner TPAs and clients to resolve data/file requirements, reducing recurring errors. Championed employee engagement initiatives at the organizational level.

Benefits Administration Specialist

ADP

Dec 2006 - Oct 2017

Primary task is to ensure and resolve the participant queries initiated by Clients & participants related to the COBRA insurance coverage. Worked on member enrollment and eligibility issues. Managed Security Management System (SMS) project, earning recognition from senior leadership. Led Fax-to-Secure Email migration project, enhancing data security and efficiency. Collaborated with WFN teams to eliminate recurring errors, improving accuracy and reducing manual work.

Education

Bachelor of Science - Osmania University

- · Afghanistan

Certifications

No certifications added yet